Customer Service Agent
A Family of Brands•West Berlin, NJ
•Onsite
About The Position
Champion Window has immediate openings for experienced Customer Service agents at our Philly office. The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive a quality phone experience.
Requirements
- 1-3 years’ experience working in a customer service, office or call center environment
- Excellent customer service skills both written and verbal
- Strong, accurate data entry skills
- Process focused - structure and consistency is key
- Strong attention to detail
- The ability to successfully work as part of a team
- Self-starter
- Ability to multi-task
Nice To Haves
- Appointments Plus/CRM knowledge a plus
Responsibilities
- Inbound customer phone calls
- Scheduling customer estimate appointments
- Assisting customers with service inquiries
- Listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
- Data entry
- Call quality assurance
- Reporting
- Other duties as assigned
Benefits
- medical/dental/vision/disability coverage
- 401(k)
- flex spending account
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
