Agent, Customer Service
Canadian North
•Onsite
About The Position
The Customer Service Agent is responsible for ensuring the highest level of customer service for our passengers by processing passenger check-ins, processing baggage, and answering general inquiries. This is a temporary position ending approximately January 1, 2027. The role reports to the Station Manager, YEG.
Requirements
- High school diploma or equivalent related experience
- 1 year of customer service experience
- Possess a working knowledge of Sabre System
- Demonstrated proficiency in Microsoft Office (Word, Excel, Outlook) with high typing accuracy
- Possess a knowledge of passenger check-in and baggage handling
- Must be familiar with all aspects paperwork/documentation for all passenger service functions
- Must possess strong communication, and interpersonal skills
- Proven customer service skills
- Works well in team environment
- Experience in handling passengers with mobility needs
- Must be adept at handling multiple tasks, and prioritizing duties
- Willing to assist in all areas of passenger services
- Willing to work irregular hours of operation and shift work
- Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access and Clearance Program regulated by Transport Canada
Nice To Haves
- Bilingual in English/French or English/Inuktitut is an asset
Responsibilities
- Process passengers and baggage
- Make reservations and compute fares
- Disseminate information
- Respond to travel agency inquiries
- Assist passengers with mobility and special needs
- Issue tickets and process sales reports for deposit
- Assemble, control and transmit reservations and passenger data
- Administer Staff Travel and employee travel both business and pleasure
- Maintain records as required
- Process claims for damaged or missing baggage
- Record flight arrival and departure times
- Conduct radio communications with the aircraft
- Provide load data
- Assist the Cargo/Ramp Attendant if so required with the processing of carry-on baggage, placement of cones etc, would not be required to load plane
- Perform other duties and functions related to the foregoing
- Other duties as assigned
Benefits
- Comprehensive medical, dental, and retirement plan
- Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
