UFC GYM MMA Sales Manager

UFC Gym•Huntington Beach, CA

1d•Onsite

About The Position

The MMA Sales Manager is responsible for ensuring a positive customer experience, both personally and through Coach's supervision. This role focuses on delivering excellent member service and driving Private Training & Supplement revenue. Key responsibilities include addressing member concerns, handling employee relations issues, and overseeing scheduling and time-keeping. The manager is also tasked with communicating and enforcing company and club policies and procedures. A primary objective is the successful attainment of revenue goals for Private Training and Supplements. The position requires 7-day-a-week availability, including mornings and nights. UFC GYM is a global leader in mixed martial arts-inspired fitness, committed to inspiring individuals to reach their potential through health and fitness.

Requirements

In depth knowledge of Personal Training techniques from assessment to program design, and sales.
In depth experience and thorough Mixed Martial Arts technical ability related to Striking/Grappling. (MMA PT Sales Manager Only)
Must be able to operate and adjust all Fitness equipment.
Knowledge of company policies, practices and procedures, including emergency and safety procedures.
Strong interpersonal and communication skills.
Able to demonstrate and maintain a friendly, enthusiastic and positive attitude.
Possess a strong customer service focus.
Respond professionally to requests and inquiries from guests, members and staff.
Understand and follow oral and written instructions.
Communicate clearly and concisely.
Possess strong organizational skills.
Understand basic record keeping practices and procedures.
Demonstrate the ability to organize and prioritize multiple tasks.
Must be computer proficient, with basic skills in Microsoft Word and Excel.
Adhere to meal and rest break periods and must clock in and out for all shift times.
Minimum of one certification from organization recognized by UFC Gym.
Current CPR/AED certification.
High school diploma or GED.
Minimum 2 years of related experience.

Nice To Haves

Four-year degree in a related field recognized by UFC Gym.
Experience in management/employee relations.

Responsibilities

Ensure a positive customer experience personally and through Coach’s supervision.
Deliver great member service along with Private Training & Supplement revenue.
Address member concerns and employee relations issues.
Oversee scheduling and time-keeping activities.
Communicate and enforce Company and Club policies and procedures.
Ensure the successful attainment of revenue goals pertaining to Private Training and Supplements.
Sell training sessions.
Execute an effective prospecting strategy.
Conduct guest tours.
Complete sales of staff when needed through the Turn-Over process.
Service Intro PT packages, build value, and re-sign clients on full programs to hand off to the coaching staff.
Conduct member prospecting in person/digital to generate complimentary appointments to sell personal training programs.
Ensure accurate administration of client Programs, supplement purchases, measurement tracking, workout programs.
Arrive on time, prepared and attentive for training appointments.
Assist in all revenue generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc.
Achieve monthly revenue objectives set forth by the Company with regards to Private Training and Supplements.
Review daily club sales performance and individual employee performance statistics with the Fitness Manager, Vice President and staff members to identify issues and clarify behaviors needed to achieve club sales goals.
Administer company policies as they relate to the sales process.
Independently schedule and manage client appointments to ensure optimal time management and service delivery.
Coordinate directly with clients to arrange sessions, meetings, or service visits according to their availability and needs.
Maintain up-to-date scheduling records and make adjustments to accommodate changes or cancellations.
Manage personal client scheduling and calendar coordination.
Oversee the full scheduling lifecycle for individual client appointments.
Work with the Fitness Manager to ensure coaches are productive, that revenue and service goals are properly communicated and that the Club remains on-track to attain daily, weekly and monthly financial goals.
Set monthly, weekly and daily goals and objectives which are consistent with or above those of the Company.
Conduct monthly, weekly and daily meetings with the coaches to review performance and operations and offer direction, motivation and guidance toward achieving personal and club goals.
Handle member service matters such as providing tours of the Club, explaining services offered by the Coaching Department and signing a member up for training agreements and appointments.
Mediate member issues and concerns in a timely and effective manner, elevating issues when appropriate.
Perform various administrative and housekeeping duties within assigned areas as needed.
Alert the Operations staff of repairs and maintenance needs in the club.
Personally conduct facility walk through daily.
Supervise coach sales activities.
Review agreements and prepare daily paperwork.
Comply with operational procedures in the club and follow-up with compliance checks through the monitoring of club systems and employee performance.