Adjuster Jobs

About The Position

Requirements

• High school diploma or General Equivalency Diploma.
• At least 2 years of relevant property claims adjusting experience involving moderate-complexity losses, including writing estimates for dwelling and structural damages.
• Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.
• Proficient knowledge of residential construction.
• Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations.
• Proficient negotiation, investigation, communication, and conflict-resolution skills.
• Demonstrated investigatory, analytical, prioritizing, multitasking, and problem-solving skills.
• Ability to travel 50–75% of the year, locally and non-locally, and/or work catastrophe duty when needed.
• Acquire and maintain an insurance adjuster license within 90 days, with up to 3 attempts.
• May need to meet USAA safe-driving requirements, including verification of driving record through MVR and possession of a valid driver's license.
• Ability to crouch and stoop to inspect confined spaces, including attics and crawl spaces beneath homes.
• Ability to lift at least 35 pounds, including a ladder in and out of a car trunk.
• Ability to climb ladders, traverse roofs, and work at heights while inspecting roofs and attics.

Nice To Haves

• US military experience through military service or as a military spouse/domestic partner.
• 5 years of prior field experience handling higher-severity or complex losses, such as vandalism, malicious mischief, foreclosures, earth movement, collapse, or liability.
• Prior experience adjusting property claims using virtual technologies.
• Prior property field adjuster experience handling DWG, APS, and ALE adjustments.
• Industry designations such as AINS, CPCU, AIC, or SCLA, or actively pursuing one.
• Xactimate Level 1 and/or Level 2 certification.
• Prior deployments supporting catastrophe response.
• Currently holding an active Adjuster License.
• Currently residing within or having the ability to self-relocate to the Valdosta, Georgia territory.

Responsibilities

• Manage an assigned caseload of complex claims involving property damage and potential legal liability.
• Partner with vendors and internal business partners to facilitate complex claims resolution, including external regulatory coordination when needed.
• Investigate claim damages using information from insureds, third parties, and external resources; identify discrepancies and potential subrogation.
• Identify coverage concerns, review prior loss history, and make Special Investigation Unit referrals when appropriate.
• Analyze complex policy terms and contingencies to determine coverage.
• Negotiate complex claim settlements within authority limits and collaborate with management on recommendations for settlements outside those limits.
• Maintain accurate, thorough, and current claim file documentation throughout the claims process.
• Use estimating technology platforms and virtual inspection tools to prepare estimates and manage complex property claims.
• Support workload surges and catastrophe response operations, including mandatory on-call dates and possible evening, weekend, or holiday work.
• Travel for CAT deployments, claim resolution, training, and in-person inspections as needed.
• Handle higher-complexity claims, including claims involving attorneys, and recognize jurisdictional issues such as applicable legislation and construction considerations.
• Work independently to solve complex problems with minimal guidance and act as a resource for less-experienced colleagues.
• Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program and paid holidays.
• 16 paid volunteer hours.
• Wellness programs.
• Career path planning and continuing education.
• Potential pay incentives based on corporate and individual performance, at the discretion of the USAA Board of Directors.