Claim Adjuster

MLGW•Memphis, TN

About The Position

The Claims Adjuster investigates, settles, and/or gathers information to settle claims for or against the Division and assists with other departmental work. The role represents the Division in court on automobile cases, parking violations, bankruptcy and Wage Earner Plan claims, pension payments, promissory-note collections, and other matters involving the Division. The adjuster coordinates with other Division areas and departments, law enforcement agencies, courts, customers, claimants, medical providers, beneficiaries, and insurance companies. The position may involve hazards associated with investigative work and is subject to 24-hour call. The listed essential functions are not exhaustive and may be supplemented as necessary.

Requirements

Bachelor's degree in business administration or a related field, or an associate's degree with courses in Business Law.
With a bachelor's degree: 4 years of professional-level experience in claim adjusting, including property damage and personal injury experience.
With an associate's degree: 8 years of professional-level experience in claim adjusting, including property damage and personal injury experience.
Ability to perform sedentary work involving standing or walking for brief periods, exerting up to 10 pounds of force regularly, and using dexterity to operate office equipment.
Availability for 24-hour call.

Responsibilities

Investigate, settle, and gather information to settle claims for or against the Division.
Represent the Division in court concerning automobile cases, parking violations, claims involving Wage Earner Plans or bankruptcy, pension payments, promissory-note collections, and other Division matters.
Obtain promissory-note signatures to secure Division rights.
Coordinate departmental work with other Division areas and departments, law enforcement agencies, courts, and other parties.
Contact customers, claimants, hospitals, doctors, widows, beneficiaries, and insurance companies in person, by letter, or by phone regarding medical and claim records.
Evaluate reports and findings with the Legal Department.
Process and negotiate claims with customers and other adjusters, and assist in preparing legal papers.
Advise and counsel Division personnel on claim matters.
Locate unknown parties responsible for damage to Division property and locate skip accounts.
Settle claims up to the predetermined amount set by the Claims Department, issue checks, and notify customers or claimants about claim status.
Stay informed about developments and laws concerning claims and insurance, maintain membership in relevant associations, and attend association meetings.
Perform other duties as directed.