Claim Adjuster

Memphis Light, Gas and Water•Memphis, TN

About The Position

The Claims Adjuster investigates, settles, and gathers information to settle claims for or against the Division, while assisting with other departmental work. The role represents the Division in court in matters involving automobile cases, parking violations, debtors filing under a Wage Earner Plan or bankruptcy, pension payments, promissory-note collections, and other Division matters. The adjuster obtains promissory-note signatures to secure the Division’s rights and coordinates departmental work with other Division areas, departments, law enforcement agencies, and courts. The position involves communicating in person, by letter, or by phone with customers, claimants, hospitals, doctors, widows, beneficiaries, and insurance companies regarding medical and claim records. The adjuster evaluates reports and findings with the Legal Department, processes and negotiates claims with customers and other adjusters, assists in preparing legal papers, and advises Division personnel on claim matters. The adjuster also locates responsible parties and skip accounts, settles claims up to a predetermined amount, issues checks or provides claim-status information, and stays informed about developments and laws related to claims and insurance. The list of essential functions may be supplemented as necessary.

Requirements

Bachelor’s degree in business administration or a related field, with at least 4 years of professional-level claims-adjusting experience involving property damage and personal injury; or an associate’s degree with courses in Business Law and at least 8 years of such experience.
Subject to hazards of investigative work and 24-hour call.
Sedentary work involving standing or walking for brief periods, exerting up to 10 pounds of force regularly, and some dexterity in operating office equipment.

Responsibilities

Investigate, settle, and gather information to settle claims for or against the Division.
Represent the Division in court concerning automobile cases, parking violations, Wage Earner Plan or bankruptcy matters, pension payments, promissory-note collections, and other Division matters.
Obtain promissory-note signatures to secure the Division’s rights.
Coordinate departmental work with other Division areas and departments, law enforcement agencies, and courts.
Contact customers, claimants, hospitals, doctors, widows, beneficiaries, and insurance companies about medical records and claim records.
Evaluate reports and findings with the Legal Department.
Process and negotiate claims with customers and other adjusters.
Assist in preparing legal papers.
Advise and counsel Division personnel concerning claim matters.
Locate unknown parties responsible for damage to Division property and locate skip accounts.
Settle claims up to a predetermined amount set by the Claims Department.
Issue checks or notify customers and claimants about claim status.
Stay informed about developments and laws pertaining to claims and insurance, maintain membership in associations, and attend association meetings.
Perform other duties as directed.