Claims Total Loss Adjuster

AAA • Coppell, TX

3d

About The Position

The Total Loss Adjuster manages all aspects of total loss auto claims under general supervision. The role handles total loss files from start to finish, including reviewing documentation, processing payments, and maintaining records in required claim systems. It involves communicating with vehicle owners, lienholders, salvage, and internal claims teams to resolve title issues and finalize claims. The adjuster audits payments, verifies actual cash values, updates salvage classifications, and supports reporting and analysis. Additional duties may include mentoring new team members, supporting process improvements, and ensuring compliance with company standards and regulatory requirements.

Requirements

• At least 3 years of claims experience is preferred.
• Moderate proficiency using Microsoft Office products is required.
• Moderate proficiency using general office equipment is required.
• Verbal, telephone, and written communication skills are required; high proficiency is indicated.
• Organizational skills are required; high proficiency is indicated.
• Ability to prioritize and multitask while maintaining detail and accuracy; high proficiency is indicated.
• Critical-thinking skills are required; high proficiency is indicated.
• Interpersonal skills are required; medium proficiency is indicated.
• Ability to pass state licensing requirements.
• Ability to maintain detail and accuracy in a fast-paced environment; high proficiency is indicated.
• Strong work ethic focused on customers, the company, and continuous improvement; high proficiency is indicated.
• Willingness to learn and be coached; medium proficiency is indicated.
• Independent Adjuster License.
• Travel requirement is listed as 5%.

Nice To Haves

• Insurance background is preferred but not necessary.

Responsibilities

• Manage end-to-end total loss claims by evaluating vehicle damage, confirming total loss determinations, negotiating settlements, and completing title transactions in compliance with DMV, DOI, and company regulations.
• Maintain accurate and compliant claim records by updating Claims Center, reviewing valuations and coverage limits, issuing timely and correct payments, and ensuring documentation supports fair claim resolution.
• Respond to inquiries from members, claimants, lienholders, body shops, and vendors; resolve disputes and communicate next steps throughout the claims process.
• Collaborate with team members, assist other adjusters, support reporting and analysis, participate in pilot and process-improvement initiatives, and complete administrative responsibilities.
• Use CCC One, ClaimsCenter, CSAToday, and TLO to verify valuations, coverage, and documentation accuracy and manage claim files.
• Secure required title documents through communication with vehicle owners and lienholders, managing responsibilities with increasing independence as experience develops.
• Ensure compliance with internal guidelines and regulatory requirements, maintain proper documentation, and carefully handle confidential or technical information.
• Audit payments, verify actual cash values, and update salvage classifications.
• Potentially mentor new team members and contribute to process improvement initiatives.

Benefits

• Medical, dental, and vision coverage
• 401(k) savings plan with company match
• Pension
• Tuition assistance
• Floating holidays
• PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts on membership, insurance, travel, entertainment, services, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed