Claims Adjuster - Total Loss & Client Recovery

Allied Solutions • Carmel, IN

9d • Onsite

About The Position

The adjusting function of the Total Loss and Subrogation units verifies coverage, evaluates damage, and estimates total loss valuations to ensure maximum indemnification to client insureds. Under mid-level supervision, the Claims Adjuster investigates, negotiates, and settles auto damage, total loss, or GAP claims. The role delivers claim service that is fast, fair, and easy, supporting client retention and client satisfaction throughout the claim and settlement process.

The position focuses primarily on total loss and client claim processing, including reviewing settlement offers and claim payments for accuracy, documenting claims, assessing coverage and damage, summarizing valuation and coverage decisions, negotiating and settling with outside carriers and providers, and processing letters of guarantee. It also includes responding to client inquiries and concerns, interacting with clients about operational workflows, and assisting with client implementation and training as needed.

Requirements

• High school diploma required.
• 1–2 years of directly related work experience required.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Review total loss settlement offers or claim payments for accuracy and draft and send correspondence to applicable parties.
• Document claims through active listening and use of data to investigate and assess claim coverage, damage, and total loss valuations.
• Summarize valuation and coverage decisions before negotiating and settling with outside carriers and providers.
• Process letters of guarantee in accordance with client service level agreements.
• Communicate empathetically with clients about all claims, including complex claims that do not warrant pursuit.
• Research and respond to complex customer communications, concerns, conflicts, or issues.
• Contribute to overall team goals by offering suggestions, providing support, and sharing ideas.
• Answer direct client inquiries in a timely manner, including questions about recovery, insurance and title situations, and cycle times.
• Participate in team phone call monitoring as applicable.
• Interact directly with clients regarding day-to-day operational workflows or as stipulated by a client.
• Assist with client-related implementation and training as needed.

Benefits

• Medical insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• Company-paid life and disability coverage
• 401(k) options with company match
• Three weeks of paid time off by the end of the first year
• Career growth opportunities and promotion from within

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED