Claims Adjuster - Total Loss & Client Recovery
About The Position
The adjusting function of the Total Loss and Subrogation units verifies coverage, evaluates damage, estimates total loss valuations, and ensures maximum indemnification to client insureds. Under mid-level supervision, the Claims Adjuster investigates, negotiates, and settles auto damage, total loss, or GAP claims. The role delivers fast, fair, and easy claim service to support client retention and maintain client satisfaction throughout the claim and settlement process. The position reviews settlement offers and claim payments, documents and assesses claims, summarizes valuation and coverage decisions, processes letters of guarantee, and communicates with clients and external parties. It also responds to client inquiries, may interact with clients on operational workflows, and assists with client implementation and training as needed.
Requirements
- High school diploma required.
- 1–2 years of directly related work experience required.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Review total loss settlement offers or claim payments for accuracy and draft and send correspondence to applicable parties.
- Document claims through active listening and use of data to investigate and assess coverage, damage, and total loss valuations.
- Summarize valuation and coverage decisions before negotiating and settling with outside carriers and providers.
- Process letters of guarantee in accordance with client service level agreements.
- Communicate empathetically with clients about all claims, including complex claims that do not warrant pursuit.
- Research and respond to complex customer communications, concerns, conflicts, or issues.
- Contribute to team goals by offering suggestions, providing support, and sharing ideas.
- Answer direct client inquiries in a timely manner, including questions about recovery, insurance and title situations, and cycle times.
- Participate in team phone call monitoring as applicable.
- Interact directly with clients regarding day-to-day operational workflows or as stipulated by a client.
- Assist with client-related implementation and training as needed.
Benefits
- Medical, dental, and vision insurance coverage.
- 100% company-paid life and disability coverage.
- 401(k) options with company match.
- Three weeks of PTO by the end of the first year.
- Career growth opportunities and promotion from within.
- Broad career options across a diverse business portfolio.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
