Senior Claims Rep Total Loss- Hybrid
About The Position
National Interstate Insurance Company is seeking a Senior Claims Representative specializing in total loss claims. The role manages a claims inventory and evaluates compensability, liability, coverage, and damages. It requires handling assignments with significant limits and authority and higher technical complexity and coordination. This position follows a hybrid schedule based out of the Richfield, Ohio office: employees are expected to work on-site four days per week and may work remotely one day per week. Core in-office days are Tuesday through Thursday, with the fourth day determined by business needs. The role is not eligible for employment visa sponsorship; applicants must be authorized to work in the United States without current or future sponsorship.
Requirements
- Bachelor’s degree in Business Administration, Risk Management and Insurance, Finance, or a related field, or equivalent experience.
- Generally, at least 5 years of experience in property and casualty claims handling.
- Strong analytical, negotiation, and problem-solving skills.
- Knowledge of insurance policies, coverage, and claims handling procedures.
- Knowledge of industry laws and regulations.
- Ability to organize and prioritize caseloads to ensure timely claim resolution.
- Excellent interpersonal and communication skills, including the ability to build relationships and lead negotiations.
- Ability to handle confidential information with discretion.
Nice To Haves
- Completion of or continuing progress toward a professional designation, such as Associate in Claims (AIC).
- Previous total loss experience in commercial auto.
Responsibilities
- Manage an inventory of claims and evaluate compensability and liability.
- Plan and conduct claim investigations to confirm coverage and determine liability, compensability, and damages.
- Determine and negotiate appropriate claim settlements and reserves within prescribed authority.
- Attend arbitrations, mediations, depositions, or trials as needed.
- Communicate moderately complex coverage and settlement information to insureds, claimants, and external partners.
- Authorize payments within assigned authority limits and ensure timely payment.
- Maintain accurate, detailed claim files, including correspondence, reports, and settlement agreements.
- Perform other duties as assigned.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Wellness plans
- Parental leave
- Adoption assistance
- Tuition reimbursement
- Paid Time Off
- Paid holidays
- 401(k) plan with company match
- Employee stock purchase plan
- Commuter benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
