Senior Claims Rep Total Loss- Hybrid

Great American Insurance Group•Richfield, OH

12d•Hybrid

About The Position

National Interstate Insurance Company is seeking a Total Loss Senior Claims Representative to manage commercial auto claims. The position is based in the Richfield, Ohio office and follows a hybrid schedule: employees are expected to work on-site four days each week and remotely one day. Core in-office days are Tuesday through Thursday, with the fourth on-site day determined by business needs. The role handles claims with significant limits and authority and higher technical complexity and coordination. The representative evaluates coverage, liability, compensability, and damages; negotiates settlements and reserves within assigned authority; and communicates coverage and settlement information to insureds, claimants, and external partners. The job is non-exempt in California and Washington. The position is not eligible for employment visa sponsorship; applicants must be authorized to work in the United States without current or future sponsorship.

Requirements

Bachelor’s degree in Business Administration, Risk Management and Insurance, Finance, or a related field, or equivalent experience.
Generally, a minimum of 5 years of experience in property and casualty claims handling.
Strong analytical, negotiation, and problem-solving skills.
Knowledge of insurance policies, coverage, and claims handling procedures.
Maintain knowledge of industry laws and regulations.
Ability to organize and prioritize caseloads to ensure timely claim resolution.
Excellent interpersonal and communication skills, including the ability to build relationships and lead negotiations.
Ability to handle confidential information with discretion.

Nice To Haves

Completion of or continuing progress toward a professional designation, such as Associate in Claims (AIC).
Previous total loss experience in commercial auto.

Responsibilities

Manage an inventory of claims to evaluate compensability and liability.
Plan and conduct claim investigations to confirm coverage and determine liability, compensability, and damages.
Determine and negotiate appropriate claim settlements and reserves within prescribed authority.
May attend arbitrations, mediations, depositions, or trials.
Convey moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
Authorize payments within assigned authority limits and ensure payments are made in a timely manner.
Maintain accurate and detailed claim files, including correspondence, reports, and settlement agreements.
Perform other duties as assigned.