Commercial Claims Adjuster (Hybrid or Remote)
About The Position
The Commercial Claims Adjuster investigates, evaluates, and resolves commercial claims by determining coverage, liability, and damages in accordance with policy provisions, company guidelines, and applicable regulations. The adjuster manages claims from initial assignment through resolution, conducts timely and accurate investigations, communicates claim decisions to stakeholders, and works to ensure fair, prompt, and effective outcomes. The role reports to leadership on the Commercial Claims team and is an exempt position. WCF welcomes applicants at mid level (2–5 years of experience) and senior level (5+ years of experience). Candidates must have experience in commercial auto, commercial general liability, or commercial property. The position may be hybrid for candidates able to work from a WCF office in Sandy, Utah; Phoenix, Arizona; Las Vegas, Nevada; Englewood, Colorado; or Meridian, Idaho, with in-office work Tuesday through Thursday. Candidates outside those areas may work remotely; preference is given to candidates residing in Western states. Occasional travel to WCF’s Sandy, Utah headquarters is expected.
Requirements
- Bachelor’s degree or an appropriate combination of insurance industry designations.
- At least two years of commercial claims adjusting experience.
- Experience in commercial auto, commercial general liability, or commercial property.
- Advanced understanding of the Unfair Claims Practices Act, general liability, and other insurance principles.
- Familiarity with claims management systems and claims estimating software systems.
- Working knowledge of medical, automotive, and liability terminology and concepts.
- Strong verbal and written communication skills.
- Effective organization, time-management, and decision-making skills.
- Proficiency in Microsoft Office and the Windows operating system.
- Ability to meet the job’s attendance requirements.
Nice To Haves
- Ability to work from a WCF office in Sandy, Utah; Phoenix, Arizona; Las Vegas, Nevada; Englewood, Colorado; or Meridian, Idaho, for the hybrid arrangement.
- For remote candidates, residence in a Western state is preferred.
Responsibilities
- Analyze new and complex claims for coverage under the appropriate insurance policy and endorsements.
- Perform initial and ongoing claims investigations.
- Communicate claims decisions and key developments to policyholders, claimants, repair facilities, and attorneys.
- Document claims clearly to support the proper functioning of claims-adjusting processes.
- Manage a moderate-to-high-complexity and exposure claim caseload from assignment through resolution.
- Investigate and monitor claims to ensure settlements are fair and timely.
- Act as the primary contact for policyholders and third-party claimants throughout the claims process.
- Coordinate internal and external resources in handling claims.
- Make appropriate and timely referrals to the subrogation unit and special investigations unit.
- Apply WCF’s claims standards proficiently and consistently.
- Ensure claims reserves are accurate, working independently within the appropriate reserve limit.
Benefits
- Medical, dental, and vision insurance.
- Company-paid life insurance.
- 401(k) with a 6% employer match.
- Employee Assistance Program (EAP).
- Time off to volunteer in the local community.
- Four weeks of vacation in the first year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
