Remote)

Phoenix American Warranty Company•Miami, FL

1d•Remote

About The Position

This position receives incoming calls from repair facilities reporting mechanical claims and applies technical expertise to investigate the cause of failure, verify coverage, and negotiate fair repair costs. The role involves working in a fast-paced call center environment and may be performed from home by qualified candidates. The company is near Miami International Airport. No insurance adjuster license is required. The position is offered full-time or part-time, Monday through Friday, with an eight-hour day shift within office hours of 8:00 a.m. to 6:30 p.m. The posting states that weekends are not required and describes the schedule as flexible. A $2,500 bonus is offered after six months of service.

Requirements

Mechanical knowledge of automotive and/or RV repair systems.
Skill in diagnosing automotive mechanical failures.
Excellent verbal and written communication skills.
Problem-solving skills and a high level of patience.
Ability to multitask.
Proficient typing and computer skills.
High school diploma.

Nice To Haves

ASE certifications or factory-equivalent qualifications.

Responsibilities

Place outgoing calls and answer incoming calls in a fast-paced call center environment.
Apply automotive technical knowledge to address each claim.
Verify coverage against requested repairs.
Verify parts and labor repair costs using Alldata, Mitchell, and other national labor time guides.
Communicate professionally with callers and document claims in writing.
When appropriate, assign independent inspectors to investigate claims and review their reports and photos to determine applicable coverage.
Negotiate fair costs for repairs.