Remote)

Phoenix American Warranty Company Inc•Miami, FL

3d•$50,000 - $59,360•Hybrid

About The Position

The Junior Auto/Mechanical Claims Adjuster handles incoming calls from repair facilities reporting mechanical claims. The role applies automotive technical expertise to investigate the cause of failure, verify coverage, and negotiate fair repair costs. Qualified candidates may have the option to work from home. The position is offered full-time or part-time, Monday through Friday, during office hours of 8:00 a.m. to 6:30 p.m.; weekends are not required, and the schedule is described as flexible. A $2,500 bonus is offered after completing six months of service. No insurance adjuster license is required. The company location is near Miami International Airport. The role involves handling calls in a fast-paced call center environment, evaluating requested repairs and costs with automotive labor-time references, and documenting claims. In some cases, the adjuster assigns independent inspectors and reviews their reports and photos to determine applicable coverage.

Requirements

Mechanical knowledge of automotive and/or RV repair systems.
Skill in diagnosing automotive mechanical failures.
Excellent verbal and written communication skills.
Problem-solving skills and a high level of patience.
Ability to multitask.
Proficient typing and computer skills.
High school diploma.

Nice To Haves

ASE certifications or factory-equivalent qualifications.

Responsibilities

Place outgoing calls and take incoming calls in a fast-paced call center environment.
Apply automotive technical knowledge to address each claim.
Verify coverage against requested repairs.
Verify parts and labor repair costs using Alldata, Mitchell, and other national labor time guides.
Use professional verbal communication with callers and written communication to document claims.
When applicable, assign independent inspectors to investigate claims and review reports and photos to determine coverage.