Account Manager Jobs

About The Position

Requirements

• High School diploma or equivalent required.
• Minimum of 5 years proven operations experience
• Minimum of 5 years of progressively responsible management experience
• Knowledge of Microsoft Office Suite and other business-related software
• Proficiency in use of Excel and CRM software

Nice To Haves

• Bachelor’s Degree preferred
• Fleet management experience within the 48 contiguous U.S. states preferred
• Experience with fuel & mileage, IRP, and permits preferred
• Proficiency in the use of metrics and analytics driven to achieve organizational goals
• Excellent analytical and problem-solving skills, with the ability to draw inferences and develop action plans based on empirical data to accomplish desired organizational objectives
• Demonstrated process improvement ability, leveraging processing mapping and analysis to refine workflows, leading to improved efficiencies and quality outcomes
• Proficiency in fostering and managing customer relationships, de-escalating concerns and providing value through need fulfillment
• Ability to manage multiple projects and tasks and achieve quantifiable results
• Proven strength in building relationships and the ability to influence
• Proficiency in leading, coaching and developing staff
• Technical and business management acumen
• Ability to be proactive and creative in resolving challenging day-to-day business problems
• Successful track record of achieving long-term strategic objectives
• Excellent communication and presentation skills, with the ability to effectively interact with all levels of internal and external partners

Responsibilities

• Prioritize and direct the work activities, responsiveness, and execution of intradepartmental personnel to ensure consistent service delivery and customer satisfaction.
• Routinely communicate with assigned customers on their transactional fulfillment, ongoing projects, and strategic initiatives.
• Prepare for and lead routine customer calls and communications, providing detailed updates as required on both tactical and strategic asks.
• Lead development and implementation of Best Practices to drive continuous improvement processes in support of specific customers.
• Ensure the successful attainment of quality outcomes for clients in accordance with SLAs.
• Develop sound and effective working relationships across Fleet Solutions enterprise to enhance collaboration on strategic customer initiatives, business threats and alignment of resources.
• Work closely with Customer Care and Customer Success colleagues to ensure customer satisfaction and promise fulfillment.
• Mentor, foster, and enforce a customer-centric approach to task prioritization.
• Work closely with State Specialists, IRP/Permits Specialists, Fuel & Mileage Specialists, Title Clerks, and other Vehicle Operations team members to accomplish all required tasks.
• Create a culture of effective change to encourage ideas and creative problem-solving.
• Proactively identify and address customer concerns and opportunities.
• Serve as primary point of escalation for assigned Vehicle customers.
• Resolve invoice issues for the client by validating work performed.
• Schedule, prepare and deliver Quarterly Business Reviews/Annual Business Reviews with the customer.
• Train customers on use of RoadReady CRM.

Benefits

• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match
• Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO)
• 9 paid company holidays
• Access to tech and growth opportunities
• Mentorship Advantage Program
• SOAR, award-winning manager development program
• Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities
• Global Employee Assistance Program (EAP) available to all team members
• Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year