Senior Account Manager, Solar & BESS Services

Cypress Creek Renewables•Durham, NC

2d•Hybrid

About The Position

We are seeking a dynamic and results-driven Senior Account Manager (AM) to lead client relationships, drive business growth, and ensure strategic alignment within our Solar and Storage Operations and Maintenance (O&M) division, Cypress Creek Solutions. The AM will be responsible for cultivating long-term relationships, achieving revenue targets, and delivering exceptional client experiences. This role requires strong business acumen, exceptional communication skills, and the ability to manage complex client portfolios.

Requirements

Bachelor’s degree in business, engineering, renewable energy, or a related field (or equivalent experience) with a strong preference for a Bachelors or advanced degree in Renewable Energy studies.
5+ years of experience in account management, sales, or a related role, preferably in the renewable energy or technology sector.
Proven track record of meeting or exceeding revenue targets.
Strong negotiation and relationship management skills.
Experience with CRM tools and account planning strategies.
Excellent written and verbal communication skills.
Ability to manage complex client portfolios and navigate challenging situations effectively.

Nice To Haves

Bachelors or advanced degree in Renewable Energy studies.

Responsibilities

Serve as the primary point of contact for client escalations and strategic discussions.
Build and maintain long-term relationships with clients to foster trust, loyalty, and collaboration.
Maintain regular communication with key stakeholders to understand their needs and priorities.
Achieve revenue targets through effective account management and strategic growth initiatives.
Identify and pursue upselling and cross-selling opportunities, tracking progress in the CRM to ensure closure.
Respond to customer RFPs by developing and furnishing tailored proposals that align with client needs.
Develop and execute comprehensive Account Plans to meet both client and company goals.
Negotiate contracts, renewals, and pricing agreements, ensuring alignment with company objectives.
Monitor account profitability and proactively address any financial challenges to meet revenue targets.
Act as the escalation point for financial issues, working with clients to resolve disputes or concerns.
Act as the voice of the client within the organization, ensuring internal teams align with client priorities and expectations.
Gather and analyze strategic client feedback to guide product and service improvements.
Manage and enhance overall customer satisfaction through proactive communication and issue resolution.
Lead the onboarding process for new clients, ensuring a seamless transition to operational teams.
Collaborate with internal stakeholders to set clear expectations and deliver an excellent client onboarding experience.