Account Manager – Mid-Market

HG Insights

3d•Remote

About The Position

HG Insights is looking for a driven, relationship-focused Account Manager to join our Growth team. You will own a portfolio of SMB, commercial, and mid-market accounts (up to $1B in revenue), responsible for the full post-sale customer lifecycle — from onboarding and adoption through renewal and expansion. With recent acquisitions enabling us to deliver a comprehensive, end-to-end solution, you'll need a strong grasp of our customers' evolving business needs and a relentless focus on driving growth within your book. If you believe the best revenue is built on genuine customer value, this role was built for you.

Requirements

Proven Account Management Experience (3-5yrs): A track record of managing and growing customer relationships in SMB, commercial, or mid-market segments (up to $1B), with demonstrated success on both renewal and expansion.
Quota Achievement: Consistent delivery against renewal and expansion targets, with examples of driving meaningful account growth.
Consultative Approach: Strong critical thinking and communication skills that allow you to become a trusted advisor — not just a vendor contact.
Commercial Acumen: Comfortable navigating renewals, pricing conversations, and contract discussions while preserving strong customer relationships.
Tech-Forward Mindset (Required): Demonstrated ability to quickly adopt and leverage AI tools to enhance client engagement, analyze trends, and drive expansion and retention strategy.
Adaptable and Self-Directed: Resourceful and organized, able to thrive and prioritize without a rigid playbook.

Nice To Haves

Industry experience in data, SaaS, or B2B technology is a strong plus.

Responsibilities

Own the Customer Lifecycle: Manage a portfolio of growth segment accounts through onboarding, adoption, retention, renewal, and expansion — serving as the primary post-sale point of contact.
Drive Expansion: Proactively identify and pursue in-year upsell and expansion opportunities through account planning, stakeholder engagement, and a deep understanding of each customer's goals.
Partner on Value: Work closely with customer stakeholders to uncover new use cases, align on outcomes, and ensure they're realizing measurable value from HG — building the case for renewal and growth.
Mitigate Risk: Monitor account health and engagement signals to identify at-risk accounts early and execute retention strategies before churn becomes a threat.
Use Data and AI: Leverage AI and modern customer success tools to analyze account health, prioritize outreach, and continuously sharpen your expansion and retention strategy.
Collaborate Cross-Functionally: Partner with Product, Marketing, and Sales to develop account plans, escalate blockers, and bring customer feedback into the business.
Act as a Customer Advocate: Represent the customer's voice internally, helping refine HG's offerings and processes based on real-world feedback.