Mid-Market Account Manager

Replit•Foster City, CA

1d•$140,000 - $240,000•Onsite

About The Position

Replit is seeking a Mid-Market Account Manager to drive retention, expansion, and customer success. This role is ideal for individuals with Customer Success or Account Management experience in SaaS, particularly those with a technical background or prior experience in developer tools. The position offers a unique opportunity to help customers maximize value from Replit's AI-powered platform while driving sustainable revenue growth. The company is experiencing extraordinary growth and is looking for someone passionate about customer success and AI.

Requirements

3-5+ years of experience in Customer Success, Commercial Account Management, or technical sales role, preferably in SaaS or developer tools
Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
Proven track record of meeting or exceeding renewal and expansion revenue targets
Experience managing customer relationships from onboarding through renewal and expansion
Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
Ability to quickly learn and articulate the value of new technologies to diverse customer segments
Strong problem-solving skills and consultative approach to customer challenges
Self-motivated with excellent time management and organizational skills for managing multiple accounts
Passion for technology and staying current with industry trends, particularly AI and automation
Comfort with data analysis to drive customer success metrics and identify growth opportunities

Nice To Haves

Experience with or strong interest in AI is a plus
You're an active Replit user
You've worked at an early-stage startup or in developer tools
Experience with rapid prototyping, product development workflows, or business process automation
Background in customer success at companies serving technical or semi-technical user bases
Degree in Computer Science, Engineering, Business, or a related field (or equivalent practical experience)

Responsibilities

Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention
Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
Lead onboarding programs that accelerate customer time-to-value and platform adoption
Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools
Execute renewal processes with a focus on expansion and long-term partnership development
Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)
Gather and communicate valuable customer feedback, championing their interests within Replit
Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance