Mid-Market Account Manager

Block • Chicago, IL

7h • $42 - $78 • Remote

About The Position

Square's Strategic Account Management organization is seeking an experienced sales professional to drive growth and retention of Mid-Market accounts within our Retail vertical. This team partners with some of Square's most dynamic retail sellers — diverse businesses spanning specialty retail, home goods, health & beauty retail, and food & beverage retail. In this role, you'll serve as a trusted advisor to retail business owners and operators, helping them evaluate their tech stack and scale using Square's ecosystem.

Requirements

• 5+ years of experience in account management or sales, ideally within SaaS, payments, or POS technology
• Proven success growing and retaining a book of business
• Consistent over-performance on key metrics and revenue targets
• Strong discovery and consultative selling skills
• Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
• Demonstrated success retaining and expanding strategic accounts
• Experience negotiating contracts and pricing with senior stakeholders
• Exceptional written and verbal communication skills
• Creative, strategic problem-solver who thrives in ambiguous environments
• Growth mindset, empathetic collaborator, and positive team player

Nice To Haves

• Experience in the retail industry preferred, but not required

Responsibilities

• Own and maintain relationships across a portfolio of ~175 mid-market retail sellers, driving account expansion, retention, and satisfaction
• Consult with business owners and operators to uncover opportunities across payments, business management, and banking tools
• Retain and grow portfolio through use-case expansion, cross-sell opportunities, and customized seller onboarding experiences
• Identify opportunities for technical Square solutions to address existing customer needs; project manage execution in collaboration with cross-functional teams
• Act as the voice of the customer, advocating for mid-market seller needs with Product, Engineering, and Operations teams
• Negotiate contracts for use-case expansion and retention of your sellers
• Deliver white-glove client service, ensuring resolution of seller issues
• Inform operations and program design for this segment at scale

Benefits

• Remote work
• medical insurance
• flexible time off
• retirement savings plans
• modern family planning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed