Strategic Account Manager

BigPanda•Remote - USA,

3d•$150,000 - $300,000•Remote

About The Position

As a Strategic Account Manager at BigPanda, you will play a pivotal role in managing and growing relationships with our largest and most complex customers. Your focus will be on fostering strategic executive partnerships, aligning our solutions to customer business outcomes, and delivering long-term value. You will be a trusted advisor to C-suite and senior IT leaders, leveraging your expertise to navigate intricate organizational structures, drive customer satisfaction, and achieve revenue growth.

Requirements

8+ years of experience managing and growing large, complex accounts in a software/SaaS environment, with a track record of exceeding revenue targets.
Demonstrated ability to engage and influence senior executives, aligning solutions to their strategic priorities and driving expansion.
Strong foundation in articulating business value, particularly within innovative technology domains (e.g., AIOps, SaaS/Cloud).
Expertise in navigating and closing complex, high-value deals within global organizations.
Deep commitment to understanding customer needs, ensuring satisfaction, and delivering tailored solutions.
A natural collaborator who thrives in dynamic environments, leveraging internal resources to deliver impactful results.
Ability to navigate challenging situations with empathy, active listening, and perseverance.

Responsibilities

Act as the primary point of contact for large, complex accounts, building trust and credibility with senior executives, including CIOs and CXOs, by addressing their strategic priorities and challenges.
Develop and execute comprehensive account plans that align with customer business objectives, ensuring sustainable growth and long-term partnership.
Articulate and demonstrate the tangible value of our platform, ensuring customer success and satisfaction through innovative solutions tailored to their needs.
Drive revenue expansion through strategic upselling and cross-selling, while ensuring high customer satisfaction and retention within your portfolio.
Lead complex, global deal negotiations, navigating procurement processes, and closing high-value contracts that drive mutual success.
Work closely with cross-functional teams—including customer success, marketing, product, and support—to deliver tailored strategies, improve product alignment, and advocate for customer needs.
Provide insights into customer trends and feedback to internal teams, contributing to continuous improvement in product development and service delivery.
Consistently meet or exceed quarterly revenue and retention targets, showcasing your ability to drive results in a fast-paced environment.

Benefits

Competitive equity
Remote-first environment
Unlimited PTO
Twelve (12) paid holidays throughout the year
Comprehensive health benefits
#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
Financial planning services
Employee learning & development budget
Values-based recognition (quarterly and annually)
Social community & ERG programs
Dog friendly office
Lunches provided in office
Flexible work environment along with a work-from-home stipend to support remote work arrangements
Values-based culture