Strategic Account Manager

Atreo•Gainesville, GA

1d•$60,000 - $80,000•Hybrid

About The Position

We're seeking a relationship-driven Strategic Accounts Manager to serve as a trusted advocate for healthcare systems, industrial clients, and other key customers. This role owns designated national accounts, focuses on deeply understanding each client's systems and needs, negotiates long-term agreements, and ensures a high level of customer satisfaction. If you're a consultative, client-focused relationship-builder who thrives on advocating for customers, understanding their systems, and supporting their needs while protecting company interests, we want to talk.

Requirements

Experience in strategic account management, national accounts, business development, customer advocacy, and customer service
Proven track record of serving as a client advocate, proactively identifying and addressing customer needs
Strong ability to learn and understand client-specific systems, processes, and operational workflows
Excellent listening and communication skills with the ability to build trust at multiple levels of a client organization
Familiarity with CRM tools and account management best practices
Strong business insight and organization ability
Excellent verbal, written, presentation, and interpersonal communication skills
Self-motivated, strategic, organized, customer-focused, and results-oriented
Ability to manage multiple priorities and work both independently and collaboratively

Nice To Haves

Bachelor's degree
5+ years of experience in account management, business development, service sales, or strategic customer management, or client relationship/customer success
Industry experience in healthcare or industrial services
CRM experience
Strong negotiation and growth planning skills and forecasting ability

Responsibilities

Build and manage long-term relationships with assigned national accounts
Serve as the main point of contact, understanding each customer's business needs
Lead account plans and conduct regular account reviews
Maintain executive-level partnerships across customer organizations
Build trust across customer organizations and anticipate their needs
Resolve issues in coordination with internal teams
Monitor satisfaction and ensure timely, professional communication
Act as the communication link between customers and internal teams
Coordinate execution across departments and support project handoff
Help ensure customer commitments are delivered on time
Identify, develop, and support service, maintenance, upgrade, repair, and modernization opportunities
Present tailored solutions to meet customer needs
Support contract renewals and represent Atreo at customer and industry events
Collaborate on strategic initiatives and monitor market/customer changes
Support forecasting and revenue planning
Maintain accurate CRM records, forecasts, account plans, and pipeline reporting
Track client performance history, renewals, opportunities, account performance, and strategic activity