Strategic Account Manager
OnTrac
•$104,800 - $157,200•Remote
About The Position
OnTrac is hiring a Strategic Account Manager! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.
Requirements
- Bachelor’s degree or equivalent experience
- 6–10 years of experience in account management, sales, or customer success
- Mandarin speaking (written and verbal)
- Strong organizational, communication, and relationship-building skills
- Ability to travel up to 30–40%
Nice To Haves
- Customer-focused and committed to delivering exceptional service
- Communicate clearly and confidently across cultures and teams, using sound judgment and professionalism
- Proactive, organized, and able to manage multiple priorities with minimal oversight
- Bring a strategic mindset and strong business acumen to account growth and retention
- Thrive in collaborative environments, build trust with stakeholders, and hold yourself accountable for results
- Adaptable, data-driven, and consistently demonstrate integrity, reliability, and a passion for long-term customer success
Responsibilities
- Drive volume growth by selling OnTrac’s solutions to existing strategic customers and securing long-term commitments.
- Manage day-to-day account operations, ensuring service excellence and timely resolution of customer needs.
- Collaborate with the Director of Customer Success on reporting, administrative tasks, and territory strategy.
- Prepare and deliver business reviews and presentations that highlight performance and growth opportunities.
- Represent OnTrac at industry events, trade shows, and customer meetings to strengthen relationships and brand presence.
- Leverage internal tools and best practices to support account planning, performance tracking, and customer engagement.
Benefits
- Competitive individual and group benefits
- Medical, Dental, and Vision insurance
- Paid Time Off including Holiday pay
- 401(k) with company match
- Safe and clean work environment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
