Account Manager

Navitus Health Solutions, LLC•,

20d•$60,214 - $72,547•Remote

About The Position

Navitus Health Solutions is seeking an Account Manager to join their team. The Account Manager will be part of an account team that values client relationships and operational excellence. This role is integral as the face of the organization to clients daily, responsible for the operational execution of client strategies and plan design. The Account Manager will serve as the voice of the customer cross-functionally throughout the organization and will advise clients and co-workers on plan design considerations and opportunities for improvement through operational expertise.

Requirements

Bachelor's degree in business, marketing, hospitality management or related area, or equivalent experience required.
Knowledge of pharmacy benefits management, insurance or health care industry.
3 years of experience in a customer service role.
Ability to demonstrate experience in critical thinking, prioritization, performance under pressure and relationship building.
Participate in, adhere to, and support compliance program objectives.
The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention.
Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively.
Facilitates client meetings to advise and advance resolution of open action items and/or provide routine status updates.
Facilitates the process for new benefit changes on behalf of client and provide direction on how those changes need to be implemented.
Responds to client inquiries, issues and concerns in a timely, concise and accurate manner.
Provides clients with system support and collaboration tools.
Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive.
Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed.
This role may require participation in conference calls, attendance at meetings or, travel outside of normal business hours.
Other duties as assigned.