Academic Counselor Jobs

About The Position

Requirements

• Bachelor’s degree in a related field.
• Strong basic computer software skills, including MS Office.
• Excellent customer service skills and strong written and verbal communication skills.
• Strong interpersonal skills with student and faculty populations.
• Effective organizational and problem-resolution skills.
• Ability to communicate and act effectively as a team member.
• Ability to develop productive relationships with students, colleagues, and supervisors in a virtual environment.
• Ability to present information effectively and respond to questions or requests from students, staff, and faculty.
• Ability to create and act on academic reports and forecasts.
• Ability to work collaboratively with other departments.
• Ability to adapt to changing assignments and multiple priorities.

Nice To Haves

• Academic advising or academic counseling experience.
• Customer service experience.
• Exposure to Customer Relationship Management Systems or Student Information Systems; Campus Vue/Campus Nexus preferred.

Responsibilities

• Provide individualized, proactive advising to assigned students.
• Support student persistence and success through orientation, learning-platform familiarization, effective class scheduling, and monitoring degree progress toward graduation.
• Develop course schedules for new, continuing, transfer, and reentry students in alignment with curriculum sequencing, and advise on academic progress toward graduation in the shortest time possible where applicable.
• Maintain direct contact with assigned students by phone, text, and email, and respond to inbound communications within established timeframes.
• Monitor student attendance, grades, academic progress, and financial responsibilities; develop success plans and interventions for at-risk students or students facing challenges in collaboration with faculty, academic leadership, and University support services.
• Understand and communicate University Catalog, Student Handbook, and Programmatic Handbook policies relevant to assigned students, including satisfactory academic progress, attendance, academic integrity and honesty, conduct, and appeals.
• Guide assigned students through academic procedures such as grade challenges and appeals.
• Help new students acclimate to the academic environment before their first class by reviewing enrollment, the online or campus classroom, and graduation progression options.
• Regularly audit student academic records and determine progress toward and candidacy for graduation.
• Assist students returning after withdrawal or dismissal with reinstatement, monitor their progress toward graduation, provide proactive advising, and develop interventions as needed.
• Use the Student Information System, Learning Management System, and relevant databases to perform assigned duties.
• Comply with FERPA requirements and Record Management Policies when managing student information.
• Participate in and successfully complete academic counselor training and development activities.
• Perform other duties as assigned by the supervisor.