Service Writer
Greenway Equipment • Newport, GA57d • Onsite
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Service Writer
Greenway Equipment•Newport, GA
•Onsite
About The Position
Join the Greenway team and join a work environment that encourages growth, offers educational opportunities and competitive benefits. We are a team of hardworking individuals who have a common goal of serving exceptional customer experience while creating an enjoyable work environment.
Requirements
- Experience with basic computer and accounting functions
- Experience analyzing and interpreting basic internal reports
- Experience working cooperatively in a team environment
- Experience communicating effectively
Responsibilities
- Fields internal and external customer inquiries to the Service Department
- Assist in all loading and unloading of customer equipment
- Follows a check in /check out process for all customer units
- Communicates regularly regarding repair timelines and updates on anticipated completion dates with all customers
- Assists in Logistics of Trucking/ Washing/ etc. as directed
- Completes all Pre and Post Demo/Rental/ Final Delivery Inspections for the location
- Completes all factory shipping verification for shortages and equipment condition at the time of delivery
- Opens work orders as directed by the Service Manager/Assistant Service Manager and maintains control until they are previewed, approved, and invoiced
- Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Manages All Warranty Bins / Service Parts to be returned / Oil Sample Submission and tracking
- Updates customer profiles using equipment, hours, or other information from the customer work order
- Maintains service accessories and supplies charges within the budgeted expenses
- May prepare Service Technician time management reports each day for reporting
- Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit
- May participate in Service EDUCATE Training programs required for the development of skills and knowledge of the job role
- Maintains a clean work area and performs work in a neat and orderly fashion
- Follows all safety rules and regulations in performing work assignments
- Maintains knowledge of John Deere and competitive products
Benefits
- educational opportunities
- competitive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Job Search Resources
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