Associate Principal Technical Writer (Remote, USA)
About The Position
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. This is a remote position. Occasional travel to the office location may be required. Saviynt is looking for an experienced Associate Principal Technical Writer to lead documentation for technically complex, cloud-native identity and AI security capabilities. The ideal candidate combines strong technical communication skills with hands-on expertise in cloud platforms, identity and authorization technologies, and AI security, and is comfortable independently exploring and configuring complex products. You will also help shape our agentic documentation strategy, driving AI-enabled automation and AI-ready content practices across the Product Documentation team.
Requirements
- Hands-on experience with at least one major cloud platform (AWS, Azure, or Google Cloud Platform) and cloud-native technologies.
- Strong understanding of cloud computing, enterprise security, Identity and Access Management (IAM), and emerging AI security concepts, including authentication and authorization standards such as OAuth 2.0, OIDC, SAML, JWT, and policy-based access control.
- Demonstrated experience applying generative AI/LLM technologies to documentation or knowledge workflows, including familiarity with Retrieval-Augmented Generation (RAG) concepts and designing content for AI/LLM consumption and retrieval readiness.
- Hands-on experience with REST APIs, Git-based workflows, Markdown, Jira, and modern documentation platforms.
- Familiarity with AI security concepts, AI agents, and non-human identities.
- Excellent written and verbal communication skills, with a knack for simplifying complex technical information.
- Strong analytical and problem-solving abilities, enabling you to independently investigate and resolve technical ambiguities.
- Proven ability to collaborate effectively with diverse teams, including Product Managers and Engineers, and build strong SME relationships.
- A keen eye for technical accuracy, usability, and a deep focus on customer needs.
- Skill in mentoring and developing colleagues, contributing to the growth of the Documentation team.
- 12+ years of technical writing or technical content development experience for enterprise software.
- Bachelor's degree in Technical Communication, Computer Science, Engineering, English, or a related field, or equivalent practical experience.
- Demonstrated experience in designing and developing documentation for technically complex, cloud-native products, preferably in the security or identity management space.
- Experience with modern documentation platforms and tools, including those that integrate AI capabilities.
- Familiarity with scripting or programming using Python or JavaScript and docs-as-code/CI/CD workflows.
Responsibilities
- Independently explore, configure, and test complex, cloud-native security capabilities, including those powered by AI, to deeply understand their functionality and use cases.
- Craft high-quality technical documentation, such as configuration guides, integration instructions, API references, and troubleshooting resources, that resonate with enterprise customers.
- Drive the development of documentation for online help systems, release notes, and product feature guides, ensuring technical accuracy and clarity.
- Collaborate closely with Product, Engineering, and other subject matter experts to translate intricate technical details into accessible and user-friendly content.
- Own documentation strategy and execution for complex, cloud-native identity and AI security capabilities, from early development through release and ongoing improvements.
- Independently investigate complex technical scenarios involving cloud infrastructure, AI agents, non-human identities, authentication and authorization, APIs, and runtime access controls.
- Design, implement, and scale AI-enabled and agentic documentation workflows for content generation, validation, and quality improvement, including practices for AI/LLM-ready content and retrieval readiness.
- Take ownership of major documentation initiatives from conception through delivery, ensuring a consistent and high standard of quality across all output.
- Mentor and guide other technical writers, sharing your expertise to elevate the entire documentation team’s capabilities.
- Analyze documentation usage, performance data, and stakeholder feedback to identify knowledge gaps and drive measurable improvement.
Benefits
- Medical, Dental, Vision, Life Insurance
- 401K
- Unlimited PTO
- Sick Time
- Employee Recognition Programs
- Team Socials
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
