Automotive Service Advisor / Writer | up to $75K+ Annually & Weekends Off | Lockport

Christian Brothers Automotive•Lockport, IL

7h•$75,000•Onsite

About The Position

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle. Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Requirements

Current driver’s license
Driving record acceptable to our current insurance carrier
Proficiency in Windows-based computer software and automotive store applications
3+ years experience in an Automotive Customer Service role or Automotive Service Writer/Advisor/Sales role
Tech-Savvy Operational Skills: High level of comfort and proficiency utilizing tablets and smartphones as core tools to navigate modern shop management platforms, handle digital workflows, and maintain daily operational communications.

Responsibilities

Greet every guest that enters our facility with hospitality and respect
Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
Manage the store’s workflow in an effective and efficient manner
Consistently and effectively sell our services without jeopardizing honesty and integrity
Maintain a positive attitude and team atmosphere at all times
Commit to Continuous Growth & Feedback: Maintain a highly coachable mindset by actively seeking out and welcoming constructive feedback, treating excellence as a daily discipline to constantly refine your communication skills and elevate the guest experience.
Communicate on the phone in a clear, professional manner
Build long-term relationships between the store, yourself and our guest
Directs, coordinates, and participates in performing customer service activities
Shuttle guest as needed in CBA-branded vehicle
Ensure that all repairs are performed to proper specifications.
Work together as a team and assist other employees as needed
Tech-Forward Execution: Seamlessly adopt and leverage modern platforms and new tech, such as AI tools, to optimize your daily workflow, handle digital communications, and maximize sales and guest service opportunities.
Other duties as assigned

Benefits

Up to $75K+ Total Compensation: Features a strong base salary plus a lucrative variable incentive plan designed to turn above-and-beyond results into significant additional earning potential.
Earn More With Team Performance Bonuses
Closed Every Weekend To Spend Time With Family & Friends
Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
Paid Vacation & Paid Holidays
Healthcare Benefits Available
Matching Retirement Plans
Employee Appreciation Events
Team Member Celebration Program - Recognizing Employees' Birthdays and Achievements Throughout the Year
On-Going Training & Career Advancement
Rewarding Great Work, The Annual Review Process provides opportunities to share goals and earn pay increases based on performance.
Wellness Program Offering Chaplain Care Support
Weekly Team Lunches
Locally Owned and Operated
Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
Continuous Training Available Through The CBA Flywheel Learning System