Vice President Jobs

About The Position

Requirements

• At least 7 years of experience in technology process improvement, process mapping, business analysis, operational excellence, technology transformation, project delivery, or risk-aligned remediation initiatives within large organizations.
• Experience completing complex process documentation and project deliverables.
• Knowledge of process mapping and re-engineering methods such as BPMN, SIPOC, value stream mapping, Lean, Six Sigma, business capability mapping, or operating model design.
• Experience using process standards, templates, repositories, governance routines, action trackers, and reporting tools to maintain complete and auditable records.
• Experience working with globally distributed technology teams and coordinating with stakeholders across GTS, risk, operations, and business-aligned technology functions.
• Ability to complete detailed process mapping, analysis, and documentation assignments within a large, matrixed technology organization.
• Ability to identify process inefficiencies, document root causes, and develop practical improvement options with guidance from senior team members.
• Ability to collaborate effectively with subject matter experts and stakeholders, ask precise questions, incorporate feedback, and drive assigned actions to completion.
• Working knowledge of how process design, ownership, controls, metrics, and supporting evidence contribute to operational resilience and a sound control environment.
• Strong written, verbal, and organizational skills, including the ability to create clear process maps, procedures, meeting materials, status updates, and supporting records.
• Ability to review process data, control evidence, performance indicators, handoffs, and stakeholder input; reconcile inconsistencies; and produce accurate, fact-based outputs.
• Ability to manage multiple assignments, maintain detailed action and decision logs, meet deadlines, respond to feedback, and deliver complete, high-quality documentation.

Nice To Haves

• Experience completing complex process documentation and project deliverables within financial services, technology, operations, risk management, or another highly regulated environment.

Responsibilities

• Use GTS technology process mapping methodology, standards, taxonomy, templates, and tools to document assigned processes consistently and accurately.
• Create and maintain detailed end-to-end process maps documenting activities, roles, systems, handoffs, controls, inputs, outputs, pain points, and performance indicators.
• Complete assigned process mapping and re-engineering deliverables, coordinate subject matter expert input, incorporate review comments, and ensure documentation is accurate, complete, and delivered on schedule.
• Analyze processes to identify duplication, fragmentation, manual workarounds, unclear ownership, control gaps, and opportunities to simplify, standardize, or automate execution.
• Prepare materials for and participate in working sessions with GTS process owners and transformation teams; capture decisions, requirements, dependencies, issues, and actions; and update documentation.
• Document future-state process designs, roles and responsibilities, control requirements, implementation actions, and measurable outcomes under the direction of the Vice President leading the initiative.
• Maintain assigned process maps, supporting documentation, action logs, decision records, and repositories so materials remain current, traceable, validated, and aligned with GTS standards and control expectations.
• Compile status reporting on process coverage, deliverable completion, open actions, dependencies, risks, and improvement opportunities, and promptly escalate gaps or delays to the Vice President leading the work.
• Collaborate with GTS technology, risk, operations, and delivery teams to gather information, validate process details, resolve documentation gaps, and support agreement on current-state and future-state materials.
• Follow up on assigned actions, maintain records of decisions and approvals, and support implementation and adoption by producing procedures, job aids, and other required documentation.

Benefits

• 401(k) retirement savings plan with company match
• Basic life, medical, dental, vision, and long-term disability insurance, with other optional coverages
• Paid time off, including vacation, sick leave, short-term disability, and family care responsibilities
• Employee Assistance Program
• Eligibility for annual performance-based incentive awards, except certain sales roles subject to sales incentive plans
• Eligibility for certain tax-advantaged savings plans
• Inclusive development opportunities
• Flexible work-life support
• Paid volunteer days
• Employee networks