Valet Jobs

About The Position

Requirements

• Be at least 19 years of age.
• Have at least 3 years of driving experience.
• Possess a valid driver's license, with no accidents or 2-point driving infractions in the last 5 years.
• Be fluent in English with excellent verbal and written communication skills.
• Be punctual, maintain a good attendance record, and have reliable transportation to work.
• Possess a cell phone and email account.
• Be able to communicate positively with coworkers, customers, and vendors; work effectively independently and as part of a team to resolve customer issues.
• Be able to accommodate a flexible work schedule, including different times and locations.
• Be able to multitask in a fast-paced environment, report data, and perform duties with minimal direction.
• Be able to add, subtract, multiply, and divide.
• Meet the physical demands of the role, including standing for extended periods, regularly getting in and out of vehicles, walking, handling and reaching, and lifting up to 10 pounds regularly and up to 50 pounds occasionally.
• Be able to run, stand for long periods, and work outdoors for several hours at a time.

Nice To Haves

• High school diploma or equivalent preferred.
• Some customer service or public relations experience, or an equivalent combination of education and experience.
• Enthusiasm for delivering exceptional customer service.

Responsibilities

• Comply with company policies and procedures and assist in maintaining station operations.
• Update valet and EV charging logs and help maintain a clean, orderly work environment, including relieving car backlogs.
• Greet incoming customers and provide outdoor concierge and customer-service support.
• Anticipate and assist with customer needs, including retrieving cars, opening doors, assisting with wheelchairs and luggage, holding umbrellas, giving directions, and directing traffic.
• Handle difficult or emotional customer situations tactfully.
• Safely park, retrieve, and deliver customer vehicles; manage EV charging stations and related services.
• Safely operate customer and company vehicles in accordance with traffic regulations, applicable laws, and company policies.
• Perform hourly and daily key audits and transfer keys to customers and clients as directed.
• Manage cash, valet tickets, ticketless technology systems, keys, and equipment according to company policy.
• Complete hourly and daily activity logs using the Employee Portal or phone when available.
• Safely operate, ride, rebalance, and secure bicycles for customers.
• Maintain a professional appearance and courteous demeanor, respect cultural differences, and promote a harassment-free environment.
• Maintain working knowledge of account-specific details and remain flexible to cover peak volume periods, vacant shifts, and emergency situations.
• Maintain EV and vehicle-driving operations, recommend procedures to improve efficiency and charging throughput, and provide hands-on EV training as needed.
• Complete other duties and responsibilities as assigned.