Valet Attendant-(JW Marriott Anaheim)

Towne Park • Anaheim, CA

3d

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes safely parking and retrieving guest vehicles and assisting with luggage during arrivals and departures where applicable. The associate welcomes guests, provides information and assistance, explains parking procedures and rates, and completes the required vehicle, key, and claim-check documentation. Work is primarily outdoors and may involve exposure to extreme heat and cold.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English, comprehend simple instructions and correspondence, and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers and American currency, understand 24-hour and military time systems, and understand rates applicable to elapsed time.
• Ability to perform parallel parking.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests and use their last names during interactions.
• Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed, and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
• Explain parking rates and vehicle retrieval procedures to guests upon arrival.
• Issue claim checks after receiving vehicle keys, collect claim checks before issuing keys, and maintain required ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts.
• Record the vehicle location on key tags after parking and calculate and collect revenue for vehicles when needed.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements and plan terms.
• Employees are eligible to enroll in the company’s 401(k) retirement savings plan, subject to eligibility requirements and plan terms.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED