Valet Attendant-(JW Marriott Anaheim)

Towne Park•Anaheim, CA

About The Position

The Valet Attendant, identified in the description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services when needed, and supports guests with information and other requests. The position is part time, with an hourly base pay of $21.13 plus tips. Work is primarily outdoors and may involve travel of up to 5%.

Requirements

High school diploma or GED.
Valid driver's license for the state where applying or within a commutable distance, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including operations involving American currency; understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.
Ability to meet the stated physical requirements, including extended sitting or standing, walking, and lifting or exerting force as specified in the posting.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the site.
Explain parking rates and retrieval procedures; manage claim checks and vehicle keys according to procedure; complete and maintain vehicle and ticket records, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts.
Calculate and collect parking revenue when needed.