Part Time, Valet Attendant, $20/hr (Palo Alto, CA)

ALL ABOUT PARKING INC•Palo Alto, CA

3d•$20 - $20•Onsite

About The Position

The Valet Attendant provides client-facing support for valet parking, electric vehicle (EV) management, and driving operations. The role includes greeting customers, parking and retrieving vehicles, answering questions, and transporting employees and guests to designated areas. Other duties may include providing parking directions, assisting with traffic control, conducting key audits, and completing and distributing reports. The attendant supports station operations, maintains Valet and EV charging logs, keeps the work area orderly, manages vehicle and EV services, and delivers welcoming customer service. The position requires safe operation of customer and company vehicles and bicycles, professional handling of customer needs and difficult situations, and flexibility to support peak periods, shift coverage, and emergencies. The role is part-time and pays $20.00 per hour.

Requirements

Must be at least 19 years of age.
At least 3 years of driving experience.
Valid driver's license with no accidents or 2-point driving infractions in the last 5 years.
Fluent in English with excellent verbal and written communication skills.
Punctual, with a good attendance record and reliable transportation to work.
Enthusiasm for delivering exceptional customer service and ability to communicate positively with coworkers, customers, and vendors.
Ability to work effectively both on a team and independently to resolve customer issues.
Ability to accommodate a flexible work schedule, including different times and locations.
Ability to multitask in a fast-paced environment and report data or perform other duties with minimal direction.
Basic arithmetic ability: adding, subtracting, multiplying, and dividing.
Must possess a cell phone and email account.
Must be able to run, stand for long periods, and work outdoors for several hours at a time.

Nice To Haves

High school diploma or equivalent preferred.
Some customer service or public relations experience, or an equivalent combination of education and experience.

Responsibilities

Comply with company policies and procedures and assist in maintaining station operations.
Update valet and EV charging logs and help maintain a clean, orderly work environment, including relieving car backlogs.
Greet incoming customers and perform outdoor concierge and customer-service duties as requested.
Anticipate and assist with customer needs, including retrieving vehicles, opening doors, helping with wheelchairs or luggage, holding umbrellas, providing directions, and directing traffic.
Manage difficult or emotional customer situations tactfully and maintain a professional, courteous demeanor.
Safely park, retrieve, and deliver customer vehicles; manage EV charging stations and related services.
Operate customer and company vehicles in accordance with traffic regulations, laws, and company policies.
Perform hourly and daily key audits, including key transfers to customers and clients as directed.
Manage cash, valet tickets, ticketless technology systems, keys, and equipment according to company policy.
Complete hourly and daily activity logs using the Employee Portal or phone, if available.
Safely operate, ride, rebalance, and secure bicycles for customers.
Maintain knowledge of account-specific details and respect cultural differences while promoting a harassment-free environment.
Support EV operations and vehicle driving operations, recommend ways to improve efficiency and charging throughput, and provide hands-on EV training as needed.
Work flexibly to cover peak-volume periods, vacant shifts, different times and locations, and emergency situations.
Report data and perform other duties with minimal direction, including other duties as assigned.