Valet Attendant, Part Time $20/hr (Palo Alto, CA)

ALL ABOUT PARKING INC•Palo Alto, CA

13d•$20 - $20•Onsite

About The Position

The Valet Attendant provides client-facing support for valet parking, electric vehicle (EV) management, and driving operations. The role includes greeting customers, parking and retrieving vehicles, responding to customer questions, and transporting employees and guests to designated areas. Additional duties may include giving parking directions, assisting with traffic control, conducting key audits, and completing and distributing reports. The position requires a professional and welcoming manner, safe vehicle operation, and flexibility to support busy periods and changing operational needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Must be at least 19 years of age.
Must have at least 3 years of driving experience.
Must possess a valid driver's license with no accidents or 2-point driving infractions in the last 5 years.
Fluent in English, with excellent verbal and written communication skills.
Must be punctual, have a good attendance record, and have reliable transportation to work.
Must possess a cell phone and email account.
Able to communicate positively with coworkers, customers, and vendors; work effectively independently and as part of a team; and resolve customer issues.
Able to accommodate a flexible work schedule, including different times and locations.
Able to multitask in a fast-paced environment, report data, and perform duties with minimal direction.
Able to add, subtract, multiply, and divide.

Nice To Haves

High school diploma or equivalent preferred.
Some customer service or public relations experience, or an equivalent combination of education and experience.
Enthusiasm for delivering exceptional customer service.

Responsibilities

Comply with company policies and procedures and assist in maintaining station operations.
Update valet and EV charging logs and maintain a clean, orderly work environment, including helping clear vehicle backlogs.
Greet incoming customers in a friendly and welcoming manner and perform outdoor concierge and customer service duties as requested.
Anticipate and address customer needs, including retrieving vehicles, opening doors, assisting with wheelchairs or luggage, holding umbrellas, providing directions, and directing traffic.
Manage difficult or emotional customer situations tactfully.
Safely park, retrieve, and deliver customer vehicles; manage EV charging stations; and operate customer and company vehicles in accordance with traffic regulations, applicable laws, and company policies.
Perform hourly and daily key audits, including key transfers to customers and clients as directed.
Manage cash, valet tickets, ticketless technology systems, keys, and equipment in accordance with company policy.
Complete hourly and daily activity logs using the Employee Portal or phone when available.
Safely operate, ride, rebalance, and secure bicycles for customers.
Maintain a professional appearance and courteous demeanor, show respect for cultural differences, and promote a harassment-free environment.
Maintain working knowledge of account-specific details and be flexible to cover peak periods, vacated shifts, and emergency situations.
Maintain EV and vehicle-driving operations, recommend efficiency and throughput improvements for charging, and provide hands-on EV training as needed.
Perform other duties and responsibilities as assigned.