Hotel Valet Drivers - Westin Hotel Birmingham

Towne Park • Birmingham, AL

1d • $11 - $12 • Onsite

About The Position

The Valet Driver (also referred to as Guest Service Associate) provides attentive, friendly, and efficient hospitality services to hotel guests. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services as needed, and helps guests with directions, transportation, reservations, facility information, messages, and requested amenities. The position also explains parking rates and retrieval procedures, manages vehicle keys and claim checks, maintains complete valet ticket and vehicle records, and collects parking revenue when needed.

The starting base pay is $11–$12 per hour, plus tips stated as $5–$10 per hour in the compensation range and cash tips daily in the job details. No experience is needed according to the job details, although the qualifications section lists one month of related experience and/or training, or an equivalent combination of education and experience. The potential schedule includes weekdays, weekends, holidays, and all shifts.

Requirements

• High school diploma or GED.
• Valid driver's license for the state where applying, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English, comprehend simple instructions and short correspondence, and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers, including using American currency; understand 24-hour and military time systems and rates based on elapsed time.
• Ability to perform parallel parking.
• Ability to meet the described physical demands, including lifting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests promptly and use their last names during interactions.
• Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries, and provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
• Explain parking rates and vehicle retrieval procedures to guests upon arrival.
• Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; complete the location on key tags after parking vehicles.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Medical benefits for all employees.
• Eligibility to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility and plan terms.
• Eligibility to enroll in the company's 401(k) retirement savings plan, subject to eligibility and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED