Hotel Valet Driver - Sheraton Birmingham
About The Position
The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles promptly and safely and assists with luggage, including delivery and pickup where applicable, during guest arrivals and departures. The position also helps guests with directions, transportation, reservations, questions, facility information, messages, and requested amenities. It explains parking rates and retrieval procedures, manages vehicle claim checks and keys, maintains vehicle and ticket records, and collects parking revenue when needed. The work is routine and performed according to established practices, procedures, and specific operational directions. Work is frequently checked or verified. Most work is performed outdoors, potentially for the entire shift, in conditions that can include extreme heat and cold. Travel of up to 5% may be required.
Requirements
- High school diploma or GED.
- Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
- One month of related experience and/or training, or an equivalent combination of education and experience.
- Knowledge of principles and processes for providing customer and personal services.
- Ability to read and write standard English, comprehend simple instructions and short correspondence, and write simple correspondence.
- Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
- Ability to perform basic arithmetic with three-digit numbers and to use American currency.
- Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
- Ability to perform parallel parking.
Nice To Haves
- Ability to operate a manual transmission.
Responsibilities
- Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names during interactions.
- Welcome guests using the appropriate salutation, follow Towne Park phone etiquette, and remain in designated areas when not performing other tasks.
- Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
- Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
- Deliver messages, items, and guest amenities as requested, and shuttle guests to approved destinations.
- Explain parking rates and vehicle retrieval procedures to guests.
- Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
- Complete and maintain vehicle and ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
- Calculate and collect parking revenue when needed.
Benefits
- Medical benefits are offered to full-time and part-time employees.
- Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility and plan terms.
- Employees may enroll in the company’s 401(k) retirement savings plan, subject to eligibility and plan terms.
- Select shifts receive bonus pay.
- Cash tips are described as additional compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
