Overnight Hotel Valet Attendant - Westin Galleria

Towne Park•Dallas, TX

9d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to hotel guests. The role includes parking and retrieving guest vehicles promptly and safely, assisting with luggage and bell services, and supporting guests during arrival and departure. The position is based at the Westin Galleria and is scheduled Monday through Wednesday from 11:00 p.m. to 7:00 a.m. Compensation is $16 per hour plus cash tips daily. The associate welcomes and assists guests, provides information and directions, responds to inquiries, and may deliver messages or amenities and shuttle guests to approved locations. The role also involves explaining parking rates and vehicle-retrieval procedures, managing claim checks and vehicle keys, maintaining accurate valet records, and calculating and collecting parking revenue when needed. Work is primarily outdoors, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
Ability to perform basic arithmetic with three-digit numbers and multiply and divide using 10s and 100s, including calculations using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the physical demands of the job, including extended periods of sitting or standing and exerting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Nice To Haves

Ability to operate a manual-transmission vehicle.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests and use guests’ last names during interactions.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and wait in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations when required.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect revenue for vehicles when needed.