Overnight Hotel Valet Attendant - Westin Galleria

Towne Park•Dallas, TX

7d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly and, where applicable, assists with luggage delivery, pickup, and storage during guest arrivals and departures. The position follows established procedures and specific operational directions, with work checked or verified frequently. The schedule is Monday through Wednesday, 11:00 p.m. to 7:00 a.m. The hourly base pay is $16, plus cash tips paid daily.

Requirements

High school diploma or GED.
Valid driver's license for the state where applying to work, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, comprehend simple instructions and short correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and to use American currency; understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the described physical requirements, including extended periods of sitting or standing, occasional running, movement and handling of objects, climbing stairs, and lifting or exerting force as specified.
Availability for the stated Monday-through-Wednesday overnight schedule.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names.
Welcome guests using the appropriate salutation and follow company phone etiquette; remain in designated areas when not performing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved destinations.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on each key tag after parking.
Calculate and collect vehicle revenue when needed.