Hotel Valet Attendant - Westin Riverwalk San Antonio

Towne Park • San Antonio, TX

10d • Onsite

About The Position

The Hotel Valet Attendant, referred to in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality to guests. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services, and helps guests with directions, transportation, reservations, facility information, messages, and requested amenities. The attendant explains parking rates and retrieval procedures, manages vehicle keys and claim checks, and accurately records vehicle and ticket information. Work is primarily outdoors, sometimes for the entire shift, and may involve exposure to extreme heat or cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state where applying, or within a commutable distance of that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers and American currency, understand 24-hour and military time, and understand rates based on elapsed time.
• Ability to perform parallel parking.
• Ability to meet the listed physical demands, including extended sitting or standing, walking, potential running, movement and handling of objects, and lifting or exerting force as described in the posting.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests promptly and use guest last names.
• Welcome guests using the appropriate salutation and follow company phone etiquette; remain in designated areas when not performing other tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to approved destinations.
• Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags.
• Calculate and collect parking revenue when needed.

Benefits

• Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements and plan terms.
• Employees may enroll in the company’s 401(k) retirement savings plan, subject to eligibility requirements and plan terms.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED