Hotel Valet Attendant - Westin Riverwalk San Antonio

Towne Park•San Antonio, TX

8d•Onsite

About The Position

The Hotel Valet Attendant, referred to in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality service. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services, and helps guests with directions, transportation, reservations, and information about hotel amenities and local attractions. The position also explains parking procedures and rates, manages claim checks and vehicle records, and collects parking revenue when needed. The schedule requires afternoon and evening availability Friday through Sunday. Shifts may run from 1:00 p.m. to 9:00 p.m., 3:00 p.m. to 11:00 p.m., or 5:00 p.m. to 1:00 a.m., depending on business volume. The hourly base pay is $10 plus cash tips. Work is primarily outdoors, sometimes for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver's license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and to calculate with American money.
Ability to understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use their last names.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not performing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about hotel outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved destinations.
Explain parking rates and vehicle retrieval procedures to guests.
Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
Complete and maintain vehicle and valet records, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect vehicle parking revenue when needed.