Trucking Dispatcher Jobs

About The Position

Requirements

• High school degree or GED, or six months to one year of related experience and/or training, or an equivalent combination of education and experience.
• Proficiency with Microsoft Office, Word, Excel, and internet software.
• Ability to adapt to new software when required.
• Demonstrates respectful, ethical conduct, keeps commitments, and upholds organizational values.
• Clear verbal communication, active listening, and ability to clarify and respond to questions.
• Clear, informative writing; ability to edit spelling and grammar, adapt writing style, present numerical data effectively, and interpret written information.
• Ability to adapt to workplace changes, manage competing demands, adjust approaches to fit situations, and handle frequent changes, delays, or unexpected events.
• Timely problem-solving ability, both independently and in groups.
• Follows safety and security procedures, reports potentially unsafe conditions and safety or security issues to upper management, and uses equipment and materials properly.

Responsibilities

• Communicate with factories, dealers, and owner operators to schedule home shipments.
• Enter units that are ready for dispatch into the system.
• Compile lists of available owner operators and available trips.
• Assign vehicles based on factors such as trip length, trip purpose, freight or passenger requirements, and user preference.
• Issue keys, record sheets, and credentials to drivers.
• Work with owner operators to expedite or locate missing, misrouted, delayed, or damaged merchandise.
• Be available after normal business hours to respond to phone calls, text messages, and emails requiring immediate attention.
• Call drivers when needed to dispatch loads, take their calls, and answer their questions.
• Print dispatch documents, prepare trip packets and permits, and assemble required paperwork in envelopes.
• Perform other office-support projects assigned by the terminal manager, including yard inventory, soliciting freight from customers, entering claims into McCleod, gathering shipment paperwork, ordering permits, and processing order-crossing paperwork.