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Transportation Assistant (Beneficiary Travel Assistant)

Veterans Health Administration•Columbia, MO
•Onsite

About The Position

This position is in the Health Administration Service at the Truman VA Medical Center in Columbia, MO. The Transportation Assistant (Beneficiary Travel Assistant) acts as the primary contact to Veterans for transportation needs. The incumbent in this position will be required to have an overall knowledge of the organization, its mission, goals and impact on patients, personnel, community, and the nation. Transportation Assistant will serve as a primary contact for Veterans, doctors, nurses and administrative staff to arrange travel for eligible Veterans to appointments and residence when appropriate, using laws and regulations to distinguish/ensure reimbursements are legitimate or if fraudulent activity is being conducted by the beneficiary. The Transportation Assistant must also possess some knowledge of clinical services, related software, and programs as they relate to computing and office automation.

Requirements

  • Must be a U.S. Citizen to apply for this job.
  • Must complete all required steps in the process, including an online assessment.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process.
  • Acceptable form(s) of identification will be required to complete pre-employment requirements.
  • Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
  • Must serve a 1-year probationary period or 2-year trial period.
  • One year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: a wide variety of administrative support; maintaining records, utilizing databases, reconciling records and generating reports; investigating/resolving issues and taking corrective actions; and communicating effectively with a wide variety of individuals.
  • OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have (4) years of successfully completed education above high school leading to a bachelor's degree.
  • OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

Nice To Haves

  • Possess some knowledge of clinical services, related software, and programs as they relate to computing and office automation.

Responsibilities

  • Independently manages the Beneficiary Travel Program.
  • Correctly determines eligibility for the Beneficiary Travel Program and process requests.
  • Correctly determines which of several fund control points to utilize.
  • Maintaining manual and electronic accounting records.
  • Responsible for determining method of payment for authorized and unauthorized ambulance claims submitted for consideration.
  • Reconciling vouchers against authorizations for accuracy prior to preparing certifications for payment.
  • Receiving invoices for payment of transportation services and submitting documents for payment.
  • Assisting fellow team members during peak workload times and when there are staffing shortages.
  • Assigned to different work areas to maximize customer service.
  • Performs other related duties as assigned.

Benefits

  • A career with the U.S. government provides employees with a comprehensive benefits package.
  • As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
  • Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

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