Assistant Front Desk Manager - Oasis at Death Valley

Xanterra Travel Collection•Furnace Creek, CA

3d•Onsite

About The Position

The Oasis at Death Valley is seeking an Assistant Front Office Manager to support the Front Office Manager in daily operations. This role involves upholding Xanterra's quality standards for the department and ensuring smooth front desk operations within a unique desert oasis setting in Death Valley National Park.

Requirements

Knowledge of hospitality operations.
Proven organizational and management skills.
Previous experience with hotel management software.
Must have working knowledge of Microsoft Word and Excel
Must be able to type 40 wpm
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to fingers, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee is regularly exposed to extreme conditions which include extreme hot conditions in the Summer.

Nice To Haves

Micros Opera property management system preferred.

Responsibilities

Communicate with Inn and Ranch Front Office Managers and Assistant Managers/Lead on a daily basis to preempt crises and anticipate guest problems.
Complete assigned duties and/or tasks as requested by direct supervisor(s).
Maintain AAA 4 Diamond standards for Inn Front Office operations.
Communicate with Front Office Manager regarding all schedules.
Train and cross-train all employees in the operations of the Front Office, Valet/Bell, and Night Audit.
Ensure that all specific room requests are blocked in a timely manner.
Maintain smooth and open communications with all resort departments.
Handle guest situations as they arise to achieve a solution to any and all guest problems before they leave our property.
Fill in as needed for Front Office Manager in his/her absence.
Communicate with Housekeeping Manager, Executive Housekeeping Manager and Maintenance department to resolve room issues.
Inspect VIP rooms
Interact with F&B operations to resolve group or guest issues.
Make rounds of all guest areas as needed to include the grounds, guest rooms, guest room floors, public spaces, etc.
Responsible for ensuring that all employees are aware of the Ecometrix Policy, Xanterra’s company-wide Environmental Management System (EMS) and their roles and responsibilities in achieving conformance to the policy.
Other duties as assigned.