Hotel Manager - Oasis at Death Valley

Xanterra Travel Collection•Furnace Creek, CA

3d•Onsite

About The Position

The Hotel Manager, Inn is a senior hospitality leader responsible for overseeing the day-to-day operations of a high-end resort, ensuring exceptional guest experiences, and maintaining profitability while upholding brand standards. This position will own date-to-day support functions, including partnership between food and beverage, housekeeping and engineering to ensure smooth operation of hotel. Death Valley National Park is in the northern Mojave Desert in California and is the largest National Park outside of Alaska. With incredibly diverse ecosystems, sand dunes, mountains, and America's lowest elevations, Death Valley is an incredible place to call home. We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.

Requirements

Possess experience and technical expertise with 2 years management experience in guest service setting.
Prior experience as a Front Office Manager.
Previous experience with front desk operating systems, telecommunication systems, ordering systems.
Advanced computer skills to quickly learn POS systems and other front office systems.
Possess valid Driver’s License.
Knowledge of and implementation of AAA 3 and 4 Diamond standards.
Human relation skills. Must be a "people-person" who thrives on public contact.
Able to provide quick and productive solutions to a multitude of challenges and/or limited resources.
Ability to demonstrate a sense urgency around deadlines, guest experience and The Oasis at Death Valley branding.
High level of professionalism, able to follow instructions with follow-up, respect, and integrity.
Excellent oral and written communications, follow detailed directions, and provide clear instructions/directions.
Basic skills such as: attention to detail skills, reasoning skills and multi-tasking and prioritization skills.
Must possess excellent interpersonal skills with the ability to work well with others in a team environment and to de-escalate guest situations effectively.

Responsibilities

Manage and coordinate all departments, front desk, housekeeping, food and beverage, maintenance, and guest services to ensure peak performance.
Develop and implement themed activities, holiday programs, and entertainment to enhance guest satisfaction.
Schedule Front Office Staff according to business demands to establish an efficient and economical operation.
Coordinate the training of new employees and the on-going training of front office staff. Conduct annual reviews for assigned staff and administer corrective action as necessary.
Perform rooms balancing to prevent booking errors and oversells.
Partner with Sales and Catering to coordinate marketing campaigns to increase visibility and attract premium guests.
Works closely with group sales on all events and guest inquiries.
Assist in design and planning of all menus including banquet menus with food and beverage departments and catering.
Partner with Food and Beverage and catering in all events relevant to the Inn and Mission Gardens.
Address guest complaints promptly and resolve service escalations to maintain reputation.
Manage the blocking of VIP rooms, tour rooms and special requests.
Ensure deposits, reservation, cancelations, and accuracy of reservations through OTA’s are monitored.
Assume all functions and responsibilities of a Guest Service Agent, Night Audit, Lead, Supervisor when necessary.
Partner with housekeeping and engineering to ensure public areas are maintained and cleaned.
Maintain room inventory by keeping abreast of all revenue lost through out-of-order rooms, Not Available For Sale, and other maintenance issues.
Ensure departmental staff is adhering to all Oasis at Death Valley lost and found policies and procedures.
Completes all reports i.e., Accident, Lost & Found, Lost Credit Card, etc. accurately and timely.
Other duties as assigned.