Training Manager Jobs

About The Position

Requirements

• Bachelor’s degree or equivalent blending of academic and applied experience.
• 4–6 years of progressive professional experience centered within NYC education support, workforce development, youth-serving nonprofits, or related sectors.
• Direct experience either counseling youth around career pathways (career exploration, career readiness, postsecondary advising) and/or training a practitioner professional audience in these approaches preferred.
• Documented experience developing and leading professional development or training sessions, particularly for adult learners or frontline practitioners.
• Proven track record of navigating early-stage programmatic ambiguity and developing systems to support sustainability and scale, especially experience: adopting, piloting, or embedding technological enhancements to streamline operations; and/or demonstrating resilience and adaptability when implementing new systems, shifting workflows, and transitioning projects from startup phases to long-term models.
• Skilled at working across teams and a range of diverse stakeholders – program, technology, and marketing colleagues, as well as practitioners, youth, community leaders, and organizational partners – to build trust, align on priorities, and coordinate deliverables.
• Translating practitioner perspective into product development processes. No software development or design skills are required, but candidates should have a demonstrated interest in how digital tools can serve users.
• Other relevant skills include program design and management, especially related to user research, and iterative design; and project management inclusive of working with non-programmatic teams and stakeholders to translate vision to execution through managing competing timelines and constraints.
• Deep commitment to centering the needs of young people—especially those from non-traditional pathways—and to building tools that meet frontline practitioners where they are.

Nice To Haves

• Direct experience either counseling youth around career pathways (career exploration, career readiness, postsecondary advising) and/or training a practitioner professional audience in these approaches.

Responsibilities

• Engage with practitioners to gather, synthesize and translate programmatic needs, user feedback, and committee input related to the Resource Hub features, training, and educator workflows into clear, functional and well-documented requirements for new tool features or updates, in partnership with the project lead and the technology team.
• Lead the ongoing identification, review, and addition of resources to the tool, applying quality standards developed in partnership with the Quality and Standards Committee to ensure all materials are accurate, relevant, and appropriately matched to practitioner needs; and ensure the development of clear contextual guidance for use.
• Stay abreast of trends in the career advising and pathways navigation field, including but not limited to: familiarity with NYCPS’ and other frameworks for postsecondary advisement and career readiness, interest in and understanding of how AI is shifting and shaping career navigation and career choice; and research into young people’s views on career and postsecondary advisement.
• Design and develop a suite of training materials and resources to support practitioner adoption of the toolkit, including technical orientation (i.e. how to navigate the site and use its features), applied professional development (i.e. how to use tool resources in direct work with students), and practitioner experience (i.e. surfacing what’s working in the field, what gaps exist, and what resources practitioners find most useful).
• Directly, and in collaboration with partners, plan and facilitate trainings for practitioners—encompassing school-based counselors, CBOs, and direct service organizations serving out of school youth—adapting content and format for different audiences, contexts, and levels of experience.
• Serve as the primary point of contact for practitioner users, managing the help desk, coordinating the development of user support resources, and maintaining a structured process for gathering feedback and user experience.
• Synthesize and translate that feedback to improve content, ensure that tool development priorities remain grounded in practitioner experience, and use it to inform reporting to the Associate Director of Pathway Gap and funders.
• Drive user adoption metrics through targeted outreach and feedback loops; and manage the production of newsletters and other content for external communications, working in close collaboration with the New Visions marketing team and Pathway Gap coordinating team.
• Partner with the project lead to manage the operations of the cross-organizational Quality and Standards Committee, including leading relevant monthly subcommittees, and supporting the planning and execution of three annual in-person convenings.
• Ensure that the key stakeholders –including youth, school-based practitioners, CBO staff, and intermediaries – are consistently centered in content and design decisions, through both the Quality and Standards Committee, and through ongoing engagement and feedback processes.

Benefits

• comprehensive and competitive compensation and benefits package