STORE MANAGER IN TRAINING - JACKSONVILLE

GATE HR•Jacksonville, FL

About The Position

The Store Manager in Training prepares to ensure customer service is the first priority in GATE operations, providing guests with a friendly and efficient experience. The role provides leadership and direction to employees to maximize customer service, profits, and sales; addresses employee-relations issues and enforces company policies; and resolves store issues involving customers, employees, drive-offs, product policies, invalid credit cards, and malfunctioning equipment. In collaboration with the Store Assistant Manager and Team Leader, the role helps control store operations and inventory, maintain merchandise stock and displays, and keep the store clean and organized. The role also places grocery and merchandise orders, checks in vendors and deliveries, makes store bank deposits, completes reports and reviews for the Corporate Office, and performs minor equipment maintenance and repairs. The Store Manager in Training schedules the team and fills shift vacancies, supports employee training and merchandise programs, and contributes to a positive and supportive team environment. The position requires a flexible schedule, including weekends and holidays, and involves standing for extended periods and lifting, carrying, and moving items up to 50 pounds.

Requirements

Must be at least 18 years old to support sales of alcohol and tobacco products.
Must successfully complete a pre-employment drug screening and background check.
Must have a valid driver's license.
Must be able to work a flexible schedule, including weekends and holidays.
Must be able to speak, read, write, and comprehend English sufficiently to communicate effectively with staff and customers.
Must be detail-oriented and have strong organizational skills.
Must be able to stand for extended periods.
Must be able to lift, carry, and move up to 50 pounds.
Must be able to bend, kneel, stoop, and reach, including overhead.
Must be mathematically proficient.
Must have strong customer-service and problem-solving skills.
Must be able to operate a computer.

Nice To Haves

Previous leadership or supervisory experience is preferred.

Responsibilities

Provide a friendly and efficient checkout and customer experience.
Lead and direct employees to support customer service, profits, and sales.
Work with the Store Assistant Manager and Team Leader to control store operations and inventory.
Monitor inventory and ensure shelves and coolers are stocked; place grocery and merchandise orders.
Check in vendors, deliveries, and grocery orders, and promote effective vendor relationships.
Implement merchandise programs, maintaining stock levels, layouts, displays, pricing, coding, and product rotation according to company policy.
Communicate merchandise programs to employees and provide effective training.
Make bank deposits for the store and complete required reviews and reports for the Corporate Office.
Maintain a high level of cleanliness and organization, including interior and exterior housekeeping during the assigned shift.
Perform minor maintenance and repairs on store and pump equipment.
Schedule the team and fill shift vacancies caused by absent employees.
Address employee-relations issues and enforce company policies.
Document disciplinary actions and conduct terminations in accordance with company policy, with guidance from the territory supervisor and/or Human Resources.
Address store issues such as disgruntled customers or employees, drive-offs, no-fault product policies, invalid credit cards, and broken or malfunctioning equipment.
Arrive consistently on time and in proper uniform, and ensure the team is properly uniformed.
Attend required training, safety courses, office meetings, and departmental meetings.
Report safety hazards, follow up to ensure they are corrected, and assist in providing a safe work environment.
Contribute to a positive and supportive team environment.