Technical Program Manager Jobs

About The Position

Requirements

• At least 7 years as a Technical Program Manager or equivalent at a top-tier technology company or peer, owning large, cross-functional, customer-committed programs.
• Real technical depth through experience as a software engineer, solutions architect, or equivalent, or demonstrated standing to lead design reviews with senior engineers.
• Ability to read architecture diagrams, API specifications, and data models fluently and identify gaps.
• Track record of delivering enterprise customer implementations or launches with hard external commitments.
• Experience as the primary technical contact for demanding enterprise customers and in running executive steering meetings that lead to decisions.
• Exceptional written communication, including the ability to produce concise, actionable program narratives and readable status updates.
• Bias for action and ownership, including taking initiative and following work through to completion.
• Comfort operating in ambiguous, fast-paced environments where plans change frequently.
• Bachelor's degree in a related field.

Nice To Haves

• Experience in revenue cycle, utilization management, or prior authorization.
• Experience delivering AI or ML products into production for enterprise customers and understanding the implications of nondeterministic outputs.
• Experience building a delivery function from scratch.
• PMP, SAFe, or similar credentials.
• Experience writing a correction-of-error document that changed how a team works.
• Experience with health systems, payers, or other large regulated institutions.

Responsibilities

• Own the full delivery lifecycle for enterprise customer implementations, from kickoff through go-live and hypercare, against committed timelines and scope.
• Build and run integrated program plans across Product, Engineering, Data, Clinical, and customer IT and operations teams; manage the critical path.
• Run weekly working sessions, executive steering meetings, and internal delivery reviews with a focus on decisions.
• Track dependencies, risks, and blockers, escalating early with proposed solutions.
• Own go-live readiness, including cutover plans, rollback criteria, support handoffs, and the go/no-go call.
• Create delivery plans, weekly status narratives, risk memos, retrospectives, and correction-of-error reviews.
• Lead and understand technical integration architecture, including EHR connectivity, payer and clearinghouse feeds, API integrations, and underlying data pipelines.
• Lead technical design discussions with customer IT teams and engineers; translate requirements into scoped and sequenced engineering work and challenge requests that do not fit the architecture.
• Own environment readiness, including data access, security reviews, VPN/SFTP/API connectivity, test data, and UAT.
• Partner with Security and Compliance on customer security questionnaires, HIPAA and SOC 2 reviews, and BAAs.
• Identify recurring implementation friction and turn it into product and platform requirements.
• Serve as the primary point of contact for customer program leadership, setting and managing expectations.
• Present to customer executives, including VP Revenue Cycle, CIO, and CMO, and explain technical decisions appropriately.
• Manage customer-side change, including workflow redesign, end-user readiness, and adoption.
• Own the documented handoff to Customer Success and Support.
• Build reusable implementation playbooks, templates, checklists, timelines, and gating criteria.
• Define and instrument delivery metrics, including time-to-value, milestone adherence, defect escape rate, and customer health.
• Mentor colleagues and set standards for the growing delivery function.

Benefits

• Medical coverage.
• Vision coverage.
• Dental coverage.
• Generous vacation policy.
• Company holidays.
• Opportunity to work at a healthcare AI company.