System Administrator Jobs

About The Position

Requirements

• Bachelor’s degree; an additional four years of experience may be substituted in lieu of a degree.
• Minimum of an active Secret clearance.
• At least 3 years of related technical experience.
• CompTIA Security+ certification; the selected candidate must also possess another certification satisfying IAT Level II requirements or be willing to obtain one within 90 days after hire.
• Demonstrated experience providing Tier III system administration support in a large-scale enterprise DoD environment.
• Experience supporting ICAM software, tools, technologies, or operating environments.
• Knowledge of IT service management practices, including incident, problem, change, configuration, and service-level management.
• Familiarity with DoD customers and work environments.
• Strong troubleshooting, analytical, and problem-solving skills.
• Strong communication, collaboration, and interpersonal skills.
• Highly organized and detail-oriented, with the ability to manage multiple incidents and priorities in a dynamic production environment.
• Self-driven and proactive, with a strong commitment to system reliability, service quality, cybersecurity, and mission success.
• U.S. citizenship required.

Nice To Haves

• Experience with SailPoint.
• Knowledge of federation, single sign-on, multifactor authentication, identity governance, privileged access, or certificate-based authentication.
• Experience using scripting or automation technologies such as PowerShell, Python, Bash, or Microsoft Graph.
• Knowledge of networking concepts and protocols used by enterprise identity services, including DNS, TLS, Kerberos, SAML, OAuth 2.0, and OpenID Connect.
• Knowledge of high-availability environments, continuity of operations, disaster recovery, and operational resilience.
• Experience working in Agile or DevSecOps environments.

Responsibilities

• Provide Tier III administration and technical support for the DoW E-ICAM production environment.
• Troubleshoot and resolve complex incident tickets, service requests, system alerts, and production issues.
• Work with engineers and other technical teams to diagnose and resolve issues requiring advanced analysis or specialized expertise.
• Administer and support ICAM software, tools, platforms, and operating environments.
• Support directory services and identity technologies, including LDAP, Active Directory, directory synchronization, permission groups, roles, and access controls.
• Administer and troubleshoot cloud-hosted systems and services, including Microsoft Azure environments.
• Analyze system logs, monitoring data, authentication flows, error messages, and configuration information to identify root causes.
• Troubleshoot account provisioning, authentication, authorization, entitlement, permission, and identity synchronization issues.
• Escalate critical or unresolved issues to appropriate engineering, development, cybersecurity, vendor, or infrastructure teams.
• Coordinate incident triage, technical troubleshooting, escalation, resolution, and validation.
• Document troubleshooting activities, findings, corrective actions, and ticket resolutions in ServiceNow.
• Monitor system health, availability, performance, capacity, and operational alerts.
• Perform routine system administration, configuration, maintenance, patching, and lifecycle support activities.
• Support approved production changes, releases, upgrades, deployments, and configuration updates.
• Participate in change reviews and validate systems following production changes.
• Identify recurring incidents, configuration issues, technical risks, and opportunities for automation or service improvement.
• Support problem-management activities and contribute to root-cause analyses and corrective-action plans.
• Support continuity of operations, disaster recovery, contingency planning, system restoration, and operational resilience activities, as applicable.
• Participate in Scrum calls, incident reviews, change reviews, technical exchange meetings, and other program ceremonies.
• Share technical knowledge and provide guidance to less-experienced team members.
• Perform other related duties and special projects as required.

Benefits

• Comprehensive benefits and wellness packages.
• 401(k) plan with company match.
• Competitive pay.
• Paid time off, including vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave.
• Medical plan options, some with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• Short- and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance, provided or available.
• Full flex work weeks where possible.
• Growth and learning opportunities through an AI-powered career tool.
• Internal mobility support focused on career goals.