CMMS System Administrator

Cushman & Wakefield•Austin, TX

About The Position

The FEXA CMMS System Administrator supports the FEXA instance for the CW Critical Solutions account and is responsible for its successful implementation, configuration, and ongoing management. The role collaborates with the account team and C&W technology stakeholders, participates in training, and serves as the primary point of contact for FEXA-related questions and support issues. This is a full-time position that can be based anywhere in the United States, preferably in the St. Louis, Missouri area. The employee may work from home, an office, or hoteling space as required. Travel may be required. Cushman & Wakefield’s Client Technology Solutions team provides technology-enabled solutions intended to improve operational efficiency and occupant experiences. Its technology team works with clients and account stakeholders to identify opportunities and deliver solutions aligned with business objectives.

Requirements

Strong understanding of FEXA and related integrated systems.
Self-driven and organized, with the ability to work in a fast-paced environment.
Excellent communication skills and ability to work collaboratively with cross-functional teams.
Proficiency in system administration, including user management and configuration.
Detail-oriented and proactive in addressing system-related issues.
Familiarity with property management and compliance requirements.

Nice To Haves

Strong knowledge of real estate facilities management.

Responsibilities

Participate in transition meetings related to FEXA and integrated systems, including Yardi, JDE, MEM, Serraview, CoStar, and Workday.
Attend FEXA guest and full-user training sessions and 360 Systems Administrator training sessions.
Collaborate with the C&W TDS Delivery Manager and account team during system configuration and setup.
Configure property settings, including accounting codes, language designation, business hours, and contacts.
Manage user security profiles and support user additions and removals in accordance with SOP and SOC compliance.
Assist with data loading and configuration adjustments.
Own the FEXA system and ensure its proper use and configuration.
Serve as the primary point of contact for account team members with FEXA-related questions and support needs.
Monitor and address system-generated support requests.
Assist users with password resets, security changes, and general inquiries.
Coordinate with C&W IT on system issues, maintenance, and enhancements.
Inactivate properties no longer managed by C&W and update quarterly billing.
Oversee pick-list values and configuration options.
Maintain Vendor, Asset, Schedule, Inventory, and other deployed modules.
Provide training or coordinate ongoing training activities with C&W IT.