System Administrator

TekSynap•Washington, DC

1d•$80,000 - $98,000•Hybrid

About The Position

TekSynap is seeking a System Administrator to perform day-to-day systems administration and operational support for assigned infrastructure platforms and services in an enterprise IT environment supporting Federal Government customers. The role provides ticket-driven support through ServiceNow and may cover Unix/Linux servers, VMware, backup and archiving platforms, and messaging services. The administrator will support service requests, incidents, changes, maintenance, and troubleshooting while keeping operational records and technical documentation current. The position is based in Washington, DC, in an office and hybrid environment. The regular schedule is day shift, Monday through Friday, with possible evening or weekend work to meet program and contract needs. Travel is less than 10%.

Requirements

Experience performing systems administration, maintenance, troubleshooting, and operational support in enterprise IT environments.
Experience supporting ticket-driven IT operations using a system such as ServiceNow.
Experience supporting at least some combination of server, virtualization, messaging, backup, or infrastructure operations.
Working knowledge of system health monitoring, user and system support, configuration management, and maintenance procedures.
Ability to support recurring service requests, incidents, and change-related work while maintaining accurate status and documentation.
Meet one of the following education and experience pathways: a bachelor's degree in Information Technology, Information Systems, Computer Science, or a related technical field and 2–4 years of relevant systems administration experience; a master's degree in one of those fields and 0–2 years of relevant experience; or a high school diploma or equivalent and 8–10 years of relevant experience.
Must be a U.S. citizen.
Active Public Trust or ability to obtain Public Trust.

Nice To Haves

Experience supporting Unix/Linux, VMware, backup/archive platforms, or Microsoft messaging environments.
Experience supporting federal enterprise IT environments.
Familiarity with patching, automation support, and operational documentation.
Experience coordinating with cross-functional technical teams in a multi-platform environment.

Responsibilities

Perform day-to-day systems administration and operational support for assigned infrastructure platforms and services.
Review, update, and fulfill ServiceNow tickets, including service requests, incidents, and change-related work, in accordance with customer requirements and service expectations.
Support Unix/Linux servers through account administration, configuration changes, provisioning and decommissioning, system health monitoring, and troubleshooting non-functional Linux-based services.
Support VMware services by provisioning and decommissioning virtual machines, applying approved configuration changes, addressing Tier 2 and Tier 3 virtualization issues, and coordinating with storage, network, and application teams.
Support backup and archiving services through maintenance activities, backup policy administration, patch support, and resolution of assigned requests and incidents.
Support messaging services through mailbox administration, troubleshooting user and service issues, monitoring system health, and responding to ServiceNow incidents and service requests.
Assist with approved patches, upgrades, maintenance events, and security updates during scheduled patch windows.
Maintain accurate ticket notes, status updates, and operational records for weekly updates and service accountability.
Generate or update technical documentation, operating procedures, and troubleshooting guidance for supported systems and platforms when assigned through ServiceNow.
Communicate clearly in writing and verbally with technical and management audiences about status, issues, and support actions.
Participate in transition, knowledge transfer, and steady-state support activities to ensure continuity of service.