Support Engineer Jobs

About The Position

Requirements

• Demonstrated proficiency in writing, maintaining, troubleshooting Terraform IaC to provision AWS cloud infrastructure services
• Demonstrated proficiency in building, maintaining and troubleshooting automated CI/CD GitLab pipelines
• Demonstrated proficiency in AWS cloud infrastructure including Lambda, S3, SNS, EKS (including Helm charts), data gateways, EC2, RDS Postgres DB, Oracle-RDS, VPC, transit gateways, Direct Connect, ALB/ELB, Grafana, CloudWatch, Route53, DNS, EFS
• Demonstrated knowledge of AWS IAM concepts and principles, including Okta, encryption, key management, certificates, vulnerability management, rehydration
• Working knowledge of programming languages: Java, Python, Scala
• Knowledge of containerized middleware (i.e. NGINX, JBoss, Tomcat)
• Knowledge of DevSecOps, Agile-Scrum, JIRA methodologies
• Highly collaborative, self-starter with the ability to work independently and as part of a team to drive positive customer
• Solid foundations of DevOps and SRE principles and roles
• Technical writing skills including drafting run books, procedural manuals, and support documentation
• Hands-on experiences with configuring monitoring and alerting with tools such as Grafana and CloudWatch
• Knowledge of Incident management and remediation processes

Nice To Haves

• knowledge of Glue, ECS, CloudBeaver, AWS Multi-AZ, AWS Multi-Region

Responsibilities

• Setting up and maintaining AWS infrastructure
• Implementing observability and monitoring to ensure delivery of business value
• Containerizing code and COTS tools
• Write Terraform IAC code to install custom applications, AWS services, and COTS tools in AWS
• Troubleshoot application issues to resolve incidents and ensure resiliency
• Create CI/CD pipelines in GitLab to install and rehydrate in AWS
• Take software as a black box and deploy and install in AWS
• Participate in on-call rotation for critical product support
• Resolve security vulnerabilities for principal platforms and products

Benefits

• Educational assistance
• career development tools
• stretch opportunities
• Parental leave
• adoption assistance
• back-up dependent and elder care
• college planning resources
• Comprehensive insurance plans
• leave policies
• onsite Health & Wellness Center
• onsite Fitness Center
• Pension plan
• 401(k) with generous match
• financial planning resources
• subsidized public transportation program